Comfort Benson Virtual Assistant | Empowering Entrepreneurs with Seamless

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Virtual Assistant

Liberated People

Nov 2024 - May 2025 (7 months)

In this dynamic role, I provide comprehensive operational, administrative, and strategic support across multiple business functions, ensuring seamless execution of daily tasks and long-term initiatives. I work closely with executive leadership and cross-functional teams to drive efficiency, manage logistics, and support growth across e-commerce, property management, and marketing. Key Responsibilities: - E-commerce Operations: Manage order fulfillment, inventory tracking, customer communication, shipping logistics, and invoicing for online retail - Property Support: Address maintenance needs, coordinate repairs, and resolve inquiries or disputes across rental properties - Customer & Team Communication: Respond to inquiries from clients and

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Freelance Reputation & Engagement Specialist

Tulsi Indian Cuisine

Oct 2024 - Current (1 year 8 months)

As the dedicated review response specialist for Tulsi Indian Cuisine, I manage and craft personalized replies to customer feedback across multiple platforms including Google My Business, Yelp, Uber Eats, OpenTable, and Grubhub. My role focuses on enhancing brand reputation, fostering customer loyalty, and maintaining a consistent, authentic voice that reflects Tulsi’s commitment to hospitality and excellence. Key Responsibilities: - Monitor and respond to customer reviews in a timely, professional, and empathetic manner - Tailor responses to reflect the tone and values of Tulsi Indian Cuisine - Highlight positive experiences while addressing concerns with tact and care - Collaborate with management to ensure alignment on messaging and servi

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Executive Assistant

Frugalmillionaires

Sep 2024 - Mar 2025 (7 months)

As an Executive Virtual Assistant, I provide comprehensive administrative and strategic support to ensure seamless day-to-day operations and executive efficiency. My role spans across scheduling, communications, travel logistics, and project coordination, with a strong emphasis on discretion, organization, and proactive problem-solving. Key Responsibilities: - Calendar Management: Efficiently schedule and manage appointments, meetings, and events to optimize time and productivity - Communication Liaison: Serve as the primary point of contact between the executive and external/internal stakeholders; manage calls, texts, and email correspondence with professionalism - Travel Coordination: Plan and organize travel itineraries, including flight

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Virtual Assistant

Schultz CPA LLC

Jan 2024 - Jun 2024 (6 months)

- Form development and document editing using Adobe. - Downloading and organizing files. - other clerical items as assigned.

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Virtual Assistant

J Rêve International

Aug 2023 - Mar 2025 (1 year 8 months)

As a Virtual Assistant for J Rêve International, I provide high-level administrative and strategic support to ensure the smooth execution of daily operations and creative projects. Working closely with artists, executives, and stakeholders, I help drive efficiency, organization, and growth across the organization. Key Responsibilities: - Email Management: Oversaw all email correspondence, ensuring timely responses and organized communication flow - Calendar & Scheduling: Managed executive calendars, scheduled meetings, and coordinated appointments with precision - Booking Coordination: Arranged events and engagements for artists and partners, ensuring seamless logistics - Professional Research: Conducted in-depth research to support speakin

Vendor Operations Assistant

AvantStay

Oct 2022 - Aug 2023 (11 months)

I ensured that there was efficient compliance with established internal control procedures by examining records, reports, operating practices, and documentation using tools like Salesforce, Bill.com, Slack, Voyage, and Asana.

Associate Data Specialist

Imagine Learning

Aug 2022 - Oct 2022 (3 months)

- Validate and test customer data, ensuring successful integrations. - Meet team production standards. - Serve as resource for internal customers by answering questions, understanding their needs, resolving problems with customer-focused solutions, properly addressing issues, and/or escalating them. - Troubleshoot customer file data problems and test customer data modifications. - Effectively document internal customer issues in the ticketing system. - Maintain a customer-oriented manner and professional relationship with internal customers. - Provide continuous quality improvement in the processes and activities associated with this role. - Meet established quality goals for customer satisfaction ratings and performance measures.

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Intern

African Development Bank Group

Jul 2022 - Feb 2023 (8 months)

I efficiently served in the FIFM 1 Asset and Liability Management Division of the bank as a Data Intern, where I supported the team with historical data collection and reporting leading to 90% financial reporting and disclosure.

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Administrative Assistant and Bookkeeper

IWED Global

Oct 2021 - Aug 2022 (11 months)

I effectively performed the following requirements: - Timesheet data entry on HRIS and Mylambton.ca - Creation of implementation java codes for sales and product details. - Data validation and Entry on Pipedrive. - Virtual Administrative Assistance / Personal Assistance - Bookkeeping - Data entry into CRMs and Websites.

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Virtual Assistant

Da Luz Photography

Oct 2021 - Jan 2023 (1 year 4 months)

I expertly: managed my client's email ; sent and received emails, validated existing customer data, proofread contents for posting on social media including Nextdoor, Facebook, and Google My Business. I also communicated with and addressed customer issues, supervised the marketing assistant to ensure that she carried out her duties of effective marketing of contents. I also ensured that the right keywords were used for effective optimization of visibility and adherence to standard requirements. I also managed my client's Google business platform, giving her daily updates on clients and emails to prepare her for daily tasks.

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Virtual Assistant

Terron Grant

Mar 2021 - Aug 2023 (2 years 6 months)

As virtual assistant to Terron Grant; a C Suite Executive Analyst at Sinatra company, Buffalo. I effectively: - Provided comprehensive administrative support to a C-suite Executive Analyst, including booking accommodations and flights, minute taking, and light bookkeeping. - Conducted real estate GIS parcel research, data collection, validation, and entry for streamlined data parsing and machine learning applications. - Performed data analytics to support decision-making processes. - Assisted in property management on Realty.com, COSTAR, and Zillow, managing professional relationships with customers on these platforms.

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Accountant/ Family Strengthening Intern

SOS Childrens Villages Nigeria

Dec 2020 - Feb 2021 (3 months)

- I effectively reported directly to the Project manager and the project accountant. - I built positive working relationships and maintained close cooperation with co-workers of the community-based partners who are involved with the implementation of FDP processes. - I assessed if the family's situation vis-à-vis the three keys of self-reliance. - I paid regular visits to families to monitor and measure progress in their livelihood activities and gather and analyze information accurately for project reporting and continued learning. - I worked in collaboration with the Project Accountant to prepare financial statements, maintain an imprest system, cash flow system, and financial statement for projects.

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External Auditor

Efosa Uyi Farms

Jul 2020 - Oct 2020 (4 months)

I effectively carried out monthly audits of financial statements, weekly reviews of sales and purchase order reports.

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Community Relations Volunteer

Ejaosan Foundation

Jun 2020 - Jan 2023 (2 years 8 months)

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Tutor

Abundant Grace preparatory Montessori School

Sep 2019 - Sep 2020 (1 year 1 month)

- I developed and issued educational content including notes, tests, and assignments. - I Supervised classes to ensure that students were learning in a safe and productive environment. - I organized supplies and resources for lectures and presentations. - I delivered personalized instruction to each student by encouraging interactive learning. - I Planned and implemented educational activities and events. - I prepared and distributed periodic progress reports and report cards. - I attended parent-teacher meetings. - I evaluated and documented students’ progress and, allocated and graded assessments, tests, and examinations.

Data Entry

UNICEF

May 2019

- I entered personal data of students in all the government-owned schools in Sokoto state into UNICEF's database to ensure equitable allocation of resources to the schools under the umbrella of UNICEF- Girls Education Project3.

Survey Administrator

KPMG NIGERIA

Apr 2019 - Oct 2022 (3 years 7 months)

Effectively took part in the administration for the Annual Banking Industry Customer Satisfaction Survey (BICSS) in Nigeria for 4 consecutive edition of the annual banking customer experience survey, where I surveyed over 2,000 customers across the retail, SME and corporate banking segments in Sokoto and Benin City.

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Mathematics Instructor

NYSC GDSS Sokoto

Jul 2018 - Jun 2019 (1 year)

- I supported students, monitored their progress, and provided constructive feedback to enhance academic performance. - I Provided guidance and mentorship to students on dissertations and technical paper presentations. - I ensured that the classroom was conducive for learning. - I mentored students on how to solve arithmetic and real-life problems.

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Customer Service Consultant

InterArc Consultants Ltd

Jan 2018 - Jul 2018 (7 months)

- I provided administrative support, backup management Services, business turnaround Services, bank charges audit, employee outsourcing, and other roles assigned. - I efficiently organized competency improvement trainings and orientation for job applicants. - I effectively carried out executive workforce recruitment, interviews, and employee training for hiring companies.

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Head Cashier

Kcee devices and phone house

Jul 2017 - Dec 2017 (6 months)

- prepared financial reports and analysis, - I efficiently managed inventories, monthly auditing of products, and other roles. - I successfully introduced BusyWin accounting software to ease financial accounting, Inventory management (in multiple locations), sales/purchase quotations, sales/purchase order Processing, MIS reports, and analysis. - I helped to improve the company’s financial decisions by 60%. (Awarded: Top Performing employee.

Comfort Benson

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