C

Collins Eyong Takem

About

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New York, United States
Contact Collins regarding: 
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Full-time jobs
Starting at USD80k/year
Flexible work
Starting at USD40/hour
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Timeline

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Résumé

Jobs verified_user 0% verified
  • S
    Lead Generation & Sales Development Consultant
    Super PC Systems
    Nov 2024 - Current (2 years)
    • Generated high-quality leads for Super PC Systems' gaming hardware and peripherals through targeted online outreach, utilizing social media, forums, and email campaigns. • Built and managed a robust sales pipeline, identifying, qualifying, and prioritizing potential customers based on their needs and purchase intent. • Developed and implemented effective lead nurturing campaigns, including email sequences and personalized content, to drive conversions and accelerate the sales cycle. • Collaborated closely with the sales team to ensure efficient lead handover, providing detailed lead profiles and insights to maximize conversion rates and drive revenue growth. • Implemented a lead scoring system to prioritize high-potential leads, resu
  • P
    Owner & Director of Merchant Services Sales & Business Lending
    Polestar Payments
    Jan 2024 - Current (2 years 10 months)
    • Developed and implemented tailored payment solutions for high-risk sectors, resulting in a 37% increase in sales for a client. • Reduced processing costs by over 95% for multiple merchants, from $5,000+ to under $50 per month. • Expanded business from local to national, then global reach through strategic use of social media and web-based strategies. • Navigated complex regulatory environments in multiple jurisdictions, ensuring compliance and operational efficiency for clients in high-risk sectors
  • CoinLedger
    Senior Account Investigations Analyst
    CoinLedger
    Jan 2022 - Aug 2023 (1 year 8 months)
    • Managed complex customer inquiries for CoinLedger's crypto tax platform, achieving high customer satisfaction rates. • Investigated and replicated bug reports, escalating them via Jira for efficient resolution. • Contributed to knowledge base development, authoring and updating support articles based on observed trends.
  • Blockchaincom
    Senior Support Engineer
    Blockchaincom
    May 2018 - Jan 2022 (3 years 9 months)
    • Managed day-to-day operations of the crypto exchange, implementing risk management strategies and compliance protocols, which improved operational efficiency and reduced compliance incidents. • Oversaw coin settlement processes, ensuring accuracy and timeliness, which enhanced transaction reliability and customer trust. • Achieved top performance metrics, including high customer satisfaction scores and chat acceptance rates.
  • Clarion Housing Group
    New Home Sales Manager
    Clarion Housing Group
    Aug 2015 - Apr 2018 (2 years 9 months)
    • Led a team of sales professionals, increasing home sales by 37% for Shared Ownership units. • Improved customer satisfaction by 50% through data-driven process improvements and enhanced service delivery. • Developed and implemented strategic hiring and training plans aligned with market trends, resulting in a 20% increase in team productivity and reduced turnover. • Designed and implemented an innovative outreach program for minority language communities, improving accessibility and engagement.
  • X
    Payment Processing Sales Executive
    XLN Card Processing Solutions
    Jul 2010 - Aug 2015 (5 years 2 months)
    • Increased XLN's client base by 25% within one year through effective phone-based sales strategies. • Consistently exceeded monthly sales quotas, driving revenue growth through targeted client acquisition. • Developed and nurtured strong client relationships, resulting in high levels of client satisfaction and retention.
Education verified_user 0% verified
  • Birkbeck University
    Postgraduate Diploma, Marketing Management
    Birkbeck University
    Jan 2014 - Oct 2014 (10 months)
  • Birkbeck University
    Postgraduate Diploma
    Birkbeck University
    Jan 2011 - Oct 2011 (10 months)
  • University of Wales
    Bachelor of Sciences
    University of Wales
    Sep 2007 - Jun 2010 (2 years 10 months)
  • C
    CompTIA Cloud
  • W
    Bachelor's in Computer Science
    Western Governors University (WGU) and Southern New Hampshire University (SNHU)
Projects (professional or personal) verified_user 0% verified
  • A
    AI-Driven Automation of Merchant Services and Business Loan Brokerage
    Aug 2024 - Current (2 years 3 months)
    • Developed an AI-powered integration tool using Python and TensorFlow to streamline merchant services and business loan brokerage processes, automating data entry, credit scoring, and risk assessment tasks, reducing manual effort by 40% and processing time by 60%. • Implemented machine learning algorithms, including Random Forest and Gradient Boosting, to analyze client data (transaction history, credit reports, financial statements) and provide personalized payment solutions and loan options, increasing conversion rates by 15%. • Developed a predictive model to assess creditworthiness and identify high-risk applicants, improving the accuracy of risk assessments by 40% and resulting in a 10% reduction in loan defaults. • Integrated the
  • M
    Minority Language Outreach Program
    • Designed and implemented a comprehensive outreach program for Romani, Polish, Czech, and Romanian communities. • Conducted an audit of language capabilities across all departments and external contractors. • Developed a structured communication plan utilizing social media, email, and phone communications in minority languages. • Organized bi-monthly home visits with verbal 'residents digest' delivered in native languages. • Negotiated partnerships with language education providers, securing free literacy classes