Collins Ayiku Quaye

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Product Manager

Hubtel

Sep 2024 - Current (1 year 8 months)

• Managed the development and improvement of Hubtel's POS management portal, focusing on merchant and partner onboarding processes to enhance user adoption and operational efficiency. • Led the design and implementation of key features in the Partners Portal, including payment processing, merchant details, and point-of-sale management. • Worked with bank partners to create tailored portals that addressed their specific needs and improved operational workflows. • Collaborated with backend teams to define and integrate APIs for partner and merchant operations, ensuring smooth data flows and accurate transactions. • Led cross-functional teams through agile sprints, ensuring the timely delivery of new features and bug fixes. • Created

AI Video Captioning Trainer & QA

Invisible Technologies

May 2024 - Apr 2025 (1 year)

• Annotated and captioned video content to enhance SORA AI's ability to generate accurate descriptions. • Ensured precise alignment between video visuals and textual captions to improve model performance. • Reviewed and refined AI-generated captions for contextual accuracy and fluency. • Conducted quality assurance (QA) checks on work submitted by other agents, ensuring accuracy and consistency. • Provided feedback and guidance to improve annotation quality across the team. • Contributed to the development of scalable workflows for video annotation and AI training.

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Key Account Manager

Improtech

Jun 2023 - Apr 2024 (11 months)

• Managed key client accounts in the cybersecurity and infrastructure space, ensuring client retention and minimizing churn, while also handling scheduling, documentation, and daily client communications remotely. • Delivered customized cybersecurity solutions and infrastructure services to meet the specific needs of each client, supporting each account with timely reports, presentations, and operational coordination. • Identified opportunities to expand services and enhance client security, utilizing organized tracking systems and virtual collaboration tools to maintain accurate client records, resulting in increased revenue and stronger relationships. • Acted as the primary point of contact for clients, coordinating with interna

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Product Manager

Blubarter

Feb 2023 - May 2023 (4 months)

• Developed and executed product strategy and roadmaps to align with business goals. • Defined product requirements and worked closely with cross-functional teams for smooth execution. • Managed the product development process from ideation to launch, ensuring timely delivery. • Analyzed feedback from creators and startups, as well as market trends, to inform product decisions, effectively translating user insights into impactful product features that proactively addressed their needs. • Collaborated with engineering teams to ensure product delivery on schedule and within scope, orchestrating seamless teamwork across departments to guarantee efficient execution and clear communication. • Excelled at capturing the essence of client

B2B Sales Specialist

Bolt

Sep 2022 - Feb 2023 (6 months)

• Built and managed a validated sales pipeline to drive consistent growth in business accounts, demonstrating strong organizational and tracking abilities essential for effective sales pipeline management. • Conducted market research to identify opportunities and new prospects for Bolt for Business solutions, showcasing proactive research and data gathering skills that enhance market understanding. • Proactively sold Bolt for Business solutions to mid-sized and large SME customers, providing essential sales support and fostering client engagement. • Developed strong, long-lasting customer relationships by understanding their needs and providing tailored solutions, which highlights effective client communication and support skills. •

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Roaming Analyst

Vodafone Ghana

Nov 2021 - Sep 2022 (11 months)

• Analyzed International Roaming inbound and outbound Voice, SMS, and Data KPIs to assess service performance. • Monitored IDD Voice and SMS KPIs, ensuring effective international communication. • Tracked A2P messages and Bulk SMS KPIs to maintain service quality. • Conducted Roaming and IDD tests to ensure service reliability and performance. • Onboarded new international roaming partners to expand service coverage, preparing necessary documentation and supporting setup activities. • Utilized CRM tools to maintain records of roaming partners and service performance, ensuring accurate data management. • Created regular reports and shared updates with the team to support decision-making processes. • Provided virtual ass

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Data Validation Analyst

Vodafone Ghana

Jun 2019 - Aug 2019 (3 months)

• Utilized Microsoft Excel to track and analyze data of newly registered users on the network, transforming raw user data into clear, concise reports on a daily, weekly, and monthly basis, which provided key insights that drove informed decision-making. • Designed and presented statistical reports, ensuring that the information was actionable and relevant for stakeholders. • Investigated internal employees involved in the illegal sale of data bundles, proactively addressing critical internal issues and safeguarding company assets. • Analyzed flagged numbers for suspected Simbox activities to prevent fraud, pioneering efforts to detect and ensure adherence to the highest regulatory standards. • Led a team of interns to pitch new prod

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International Representative, Head of State Award Scheme

Nov 2015 - Apr 2017 (1 year 6 months)

• Successfully led a 10-man team to complete the Silver Award of the Head of State Award Scheme.

Collins Ayiku Quaye

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