Collins Andirah Mendelles

Operations Manager

Magic

Jan 2026 - Jul 2026 (7 months)

Profits and losses of the company

A

Executive Assistant

ATHENA KENYA

Jan 2025 - Jan 2026 (1 year 1 month)

• Managed executive calendars, schedules, and travel logistics, ensuring seamless coordination of daily operations.
• Prepared and reviewed confidential reports, presentations, and correspondence to support strategic decision-making.
• Streamlined meeting preparation and follow-ups, including agenda creation, minutes documentation, and action tracking.
• Acted as the primary liaison between executives, clients, and internal teams, maintaining strong professional relationships.
• Oversaw task prioritization and deadline management for executives, improving efficiency and reducing bottlenecks.
• Conducted research and data analysis to provide executives with insights for key business initiatives.
• Coordinated hi

C

Customer Service Manager

Call Center International

Aug 2023 - Feb 2024 (7 months)

• Managed a team of 120+ employees, increasing overall productivity by 30% through structured coaching and workflow optimization
• Led process improvements that enhanced customer satisfaction by 25%, reducing complaint resolution time by 40%
• Spearheaded training programs, improving team efficiency by 35%, leading to a 15% increase in first-call resolution rates
• Streamlined operations, reducing employee turnover by 20% and improving team
• Performed travel planning for over 4 years while at CCI.

C

Subject Matter Expert - Telecommunication

Call Center International

May 2022 - Jul 2023 (1 year 3 months)

• Monitored team productivity, providing real-time, data-driven feedback that led to a 20% increase in efficiency and task completion rates
• Resolved customer inquiries with a 95% satisfaction rating, ensuring 99% product availability through proactive inventory coordination
• Collaborated with sales, marketing, and management teams, contributing to a 15% boost in revenue by developing targeted solutions aligned with business goals
• Maintained up-to-date product and service knowledge, improving customer support resolution speed by 30% and enhancing overall user experience

C

Inbound Customer Service Representative

Call Center International

Jan 2022 - May 2022 (5 months)

• Achieved an 86% loan approval rate through detailed credit proposals and reports
• Revived 40+ dormant accounts through analysis and targeted client outreach
• Secured high-quality loan approvals that increased portfolio stability, mitigated risk, and drove sustainable growth
• Increased client retention and revenue by restoration of trust, enhancing engagement and fostering long-term relationships.

B

Information Communication Technology Teacher

Brightstar Schools

Oct 2021 - Jan 2022 (4 months)

• Facilitated structured social-skills activities, improving student peer interaction and collaboration by 30%.
• Designed and implemented project-based assignments, enhancing practical application of knowledge and boosting student engagement by 25%.
• Cultivated a positive, inquiry-driven classroom environment, resulting in a 20% increase in student participation during lessons.
• Strengthened parent/guardian partnerships by providing consistent progress updates, achieving a 95% satisfaction rate in feedback surveys.

Information Technology Consultant

Kabarak University

Jan 2021 - Oct 2021 (10 months)

• Implemented technology solutions and digital tools that enhanced library operations, improving efficiency of information retrieval by 35%.
• Advised students and faculty on optimal use of digital resources, resulting in a measurable increase in e-resource utilization across academic departments.
• Conducted training sessions and workshops on library systems, empowering over 300 users with research and digital literacy skills.
• Optimized cataloging and classification processes, reducing average search and retrieval time for resources by 20%.
• Collaborated with academic staff to integrate ICT solutions into research and teaching, improving access to scholarly materials.
• Oversaw maintenance of digital archives an

Collins Andirah Mendelles

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Collins Andirah Mendelles

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