Colline Morales

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Technical Support – Audien Hearing

Audien Hearing

Jun 2024 - Dec 2025 (1 year 7 months)

First, I was a customer service tech support agent who assisted customers with their hearing aids. uses redo for returns and Shopify to locate, create, and customize orders Then went as a hearing specialist. They book an appointment with us or with me to assist them better with the hearing aids Assist orders/replacements/claims/returns through Shopify, GU, Stern Desk, Redo.
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BPO Customer Service

NextVAs

Oct 2022 - May 2024 (1 year 8 months)

A customer service at openloop who manage healthcare account. We manage Patients who struggles on diet and check notes for the needs to complete the transaction for their subscription Checking of laboratory, Weightloss management encounter, Billing, Compound ordering and Subscription We are outbound callers, handles emails, and outbound texting.
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Virtual Assistant-client

May 2022 - Sep 2022 (5 months)

Expertly managing high-volume email correspondence and digital calendars ensures that every client interaction is handled with professional care and all scheduling remains perfectly synchronized. By combining meticulous data entry with a proactive approach to customer engagement, a seamless administrative flow is maintained for both the team and its patrons. This comprehensive support structure allows for the efficient resolution of inquiries while keeping essential business records accurate and up-to-date.
Amazon Virtual Assistant – Amazon Store Manager

Amazon

Jan 2019 - Mar 2022 (3 years 3 months)

2 years of experience as a VA at Amazon. I hold a dropshipping store in 1 year of Amazon dropshipping and another year in FBA/arbitrage. I do product research, customer service, Order fulfillment, manage returns, Shipping, tracking, manage emails, manage A-Z claims, and more

Education 0% verified

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