C

Coleen Ann Caluntad

About

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Metro Manila, Philippines

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work
Job
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Résumé

Jobs verified_user 0% verified
  • S
    OPERATIONS SUPERVISOR
    SERVICEFIRST ASIA PACIFIC
    Jan 2020 - Current (6 years 10 months)
    Ensures productivity meets or exceeds service and quality standards. Manage, Monitor, drive performance to meet SLAs and KPIs. Establish operations objectives and plans, delegates assignments when necessary, and conduct regular meetings to improve productivity, product knowledge and customer satisfaction. Provides immediate supervision to customer onboarding specialist, checking at frequent intervals and maintaining schedules. This also includes taking in escalated calls to address customer's complaints and complicated scenarios. Develops and implements process and/or operational improvements to enhance efficiency and effectiveness of operations in Adherence to Client Requirements Ensure and participate to individual development plan and pr
  • T
    Inbound Sales Specialist
    TSA Philippines
    Jan 2018 - Jan 2020 (2 years 1 month)
  • C
    Fraud and Prevention Associate
    CAPITAL ONE PHILIPPINES
    Jan 2017 - Jan 2018 (1 year 1 month)
  • H
    Production & Social Media Coordinator
    Hydro Core Events and Production Corp
    Jan 2016 - Current (10 years 10 months)
    Develop and curate engaging content for social media platforms. Manage social media strategies and campaigns Encourage the adoption of social media tools Attend events and produce live social media content Responsible for planning, implementing and monitoring a company's Social Media strategy in order to increase brand awareness
  • S
    Executive Assistant
    Sikat Entertainment Corporation
    Jan 2014 - Jan 2017 (3 years 1 month)
    Works as the front-liner of the company. Assigned to handle basic to complex administrative tasks. Provides general information about the company and potential clients Planning publicity strategies and campaigns. Prioritize emails and phone calls and arrange meetings and business events Developing PR strategies and campaigns Analyzing media coverage. Keeping records of progress, budgets and timescales, and keeping clients/colleagues up to date with these.
  • I
    Subject Matter Expert
    IBEX GLOBAL PHILIPPINES
    Jan 2014 - Jan 2017 (3 years 1 month)
  • KMC Solutions Inc
    Inbound Sales Representative
    KMC Solutions Inc
    Jan 2013 - Jan 2014 (1 year 1 month)
  • I
    Technical Sales Representative
    IOPEX Technologies Inc
    Jan 2012 - Jan 2013 (1 year 1 month)
Education verified_user 0% verified
  • Mapúa Institute of Technology
    Bachelor of Science in Computer Engineering
    Mapúa Institute of Technology
    Jul 2009 - Jul 2014 (5 years 1 month)