Cody Buczkowski

Customer Success Manager

Bask Health

Nov 2024 - Apr 2025 (6 months)

• Closed 100% of pre-booked demos, guiding prospects from discovery through launch and post-sale support. • Introduced a referral program that generated a $250K pipeline in the first 90 days. • Maintained 0% churn by providing off-hours support and proactive business reviews. • Utilized office administration skills to efficiently manage client and patient orders, ensuring accuracy and timely processing of thousands of orders each month, which contributed to overall customer satisfaction and retention. • Conducted data entry tasks meticulously, processing hundreds of orders manually, which enhanced operational efficiency and supported the seamless execution of customer success initiatives. • Managed order management processes effec

B

Customer Success Lead

BLR

Nov 2023 - Nov 2024 (1 year 1 month)

• Owned 25 enterprise accounts worth $4 M ARR; achieved 103% NRR and 15% YOY upsell. • Built and managed a 5-person CS team; created playbooks for renewals, upsells, and executive alignment. • Partnered with Product & Engineering to launch three features that increased adoption by 18%. • Utilized office administration skills to maintain organization within the team, ensuring efficient operations and effective communication. Additionally, my experience in data entry allowed for accurate tracking and reporting of customer metrics, which contributed to our competitive edge in the market. Furthermore, my understanding of order management processes facilitated smoother interactions with clients, enhancing overall customer satisfaction.

U

Customer Success Advisor

Univ. of Richmond

Jan 2022 - Jan 2024 (2 years 1 month)

As a Customer Success Advisor, I was responsible for ensuring customer satisfaction and retention by providing exceptional support and guidance throughout their journey. I actively engaged with clients to understand their needs and challenges, offering tailored solutions to enhance their experience with our products. Additionally, I utilized my office administration skills to streamline processes and improve communication within the team, which contributed to a more efficient workflow. In this role, I also served as a Program Advisor, coaching and teaching students entering the Customer Success field, thereby fostering the next generation of professionals in this industry.

Customer Success Lead

Packback

Jul 2019 - Jun 2023 (4 years)

Senior Account Executive

Yelp

Aug 2018 - Jul 2019 (1 year)

• Managed an 80-account pipeline in Salesforce, consistently exceeding monthly revenue quotas by an average of 12%. • Consulted on ad strategy, leading to a 22% improvement in client CPC efficiency. • Leveraged my background in customer service to enhance client relationships, utilizing strong communication and support skills to troubleshoot issues effectively, which contributed to overall customer success. • Applied office administration skills to streamline processes, ensuring efficient management of client accounts and timely follow-ups. • Utilized data entry proficiency to maintain accurate records in Salesforce, supporting data-driven decision-making. • Implemented order management techniques to ensure seamless execution of c

T

Sales Manager

Toyota of Tampa Bay

Aug 2014 - Jul 2018 (4 years)

• Ranked top-5 of 40 reps within two months; held a dealership-leading CSI (Customer Service Index) score. • Cut contract-funding time by 48 hrs by streamlining credit-approval workflow. • Leveraged extensive experience in office administration and data entry from my roles as a salesperson, floor manager, and Finance and Insurance manager at Toyota of Tampa Bay, which enhanced my ability to build strong relationships and manage administrative tasks efficiently.

About

Detail

Timeline

Résumé