- - Identification, collection, analysis and dissemination of information in a systematic way to improve decision-making by stakeholders
- Execution and monitoring of qualitative and quantitative studies: participant observation, in-depth interviews an
Onboarding Analyst
Tap
Feb 2022 - May 2022(4 months)
- Opening and leadership of the area
Creation of flows and processes in conjunction with IT and Product
Design and planning of flows and processes for manual user validation.
Collaboration with SupportOpening and leadership of the area Creation of flow
Onboarding Agent
Ualá
Jun 2021 - Feb 2022(9 months)
- Onboarding of new users
Support to the Customer Support area
Support to the Collection area
S
Community Manager & CX
Sorbetes cancheros
Apr 2018 - Jun 2021(3 years 3 months)
- Customer support: Facebook and Instagram
Order taking and tracking
Creation of advertising campaigns
Creation of content for social networks