Clyde Carzano IT and Automation Specialist

Automation Specialist | IT Specialist

My Amazon Guy

Mar 2025 - Oct 2025 (8 months)

Collaborate with operations, creative, and IT teams to design and roll out automated solutions that reduce manual work.Build, test, and maintain automation pipelines through platforms like Zapier, Make, and AI workflow tools.Troubleshoot issues in existing automations and integrations to ensure smooth operations across departments.Conduct regular audits on workflows and identify ways to improve speed, accuracy, and system reliability.Achievements: Automated more than 10 recurring workflows, cutting down repetitive manual tasks by nearly 40%. Improved reporting accuracy and delivery time by introducing AI-assisted automations for routine processes

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IT Computer Technician

Spot Tech Computer Parts and Accessories Trading

Aug 2024 - Feb 2025 (7 months)

Installed software, maintained system functionality, and ensured consistent internet connectivity.Diagnosed and repaired hardware and software issues for clients.

Assistant Project Manager

Real Internet Sales

Nov 2022 - May 2023 (7 months)

Coordinated deliverables and timelines, keeping teams aligned with project goals and client expectations.

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Warehouse Technician (On-the-Job Learning)

Jargon Construction and Supplies

Feb 2022 - Mar 2022 (2 months)

Organized inventory systems and ensured accurate material documentation.Followed safety procedures and maintained an efficient, clean workspace.

Email Coordinator

ResolvedCX

Feb 2019 - Jan 2022 (3 years)

Managed and responded to customer emails regarding deliveries, refunds, and scheduling.Ensured prompt, clear, and professional communication to maintain customer satisfaction.Supported internal teams in optimizing email response workflows for faster turnaround.

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Technical Support Representative

SYNNEX-CONCENTRIX

Jul 2013 - Dec 2018 (5 years 6 months)

Handled customer calls, chats, and emails related to device setup, troubleshooting, and connectivity issues.Provided clear, step-by-step guidance for routers, modems, and other technical devices.

Clyde Carzano

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