Clive Odhiambo

N

Document controller/Fire alarm technician

NAFFCO QATAR FACTORY

Nov 2021 - Jul 2022 (9 months)

Duties • Installation of fire alarm systems. • Maintenance of fire alarm systems. • Proper handling of company documents and contracts. • Record keeping. • Stock taking.

C

Team Manager and Quality Analyst

CCi

Mar 2020 - Nov 2021 (1 year 9 months)

Duties • Call auditing • Coaching agents on their opportunity areas. • Doing presentations to stakeholders of the business • Making daily, weekly, and monthly reports. • Managing the floor. • Responding to any issue that might be raised by the management or the clients via mail or call. • Scheduling agent's shift days, leave days, and off days • Tracking agent's performance. • Motivating the team. • Driving the overall performance of the campaign • Handling all escalations from the agents.

C

Customer service representative

CCI Kenya

Mar 2019 - Feb 2020 (1 year)

Duties • Responding to clients' queries over a phone call. • Telephone sales. • Data collection and validation over a phone call. • Contacting delinquent customers.

E

Dispatch Officer and Customer care representative

ECart Services Kenya Limited

Mar 2018 - Jul 2018 (5 months)

Duties • Receiving customers' calls and responding to their queries. • Placing orders for clients. • Scheduling riders for deliveries. • Compiling daily and weekly reports and performances.

N

Digital content Marketer

Nabaleka Digital Solutions

Jan 2017 - Mar 2018 (1 year 3 months)

Duties • Sponsored Content marketing. • Organizing Online campaigns and surveys. • Organizing outdoor events for farmers.

B

Office Administrator and Part-time Sales Person

Banatech Limited

Aug 2016 - Dec 2016 (5 months)

Duties • Organizing feedback meetings for team players. • Writing reports about sales performance. • Writing minutes during meetings. • Delivering goods to high-end clients.

C

Intern as IT Technician

Center For Innovative Technology

Aug 2014 - Dec 2014 (5 months)

Duties • Preparing Computer laboratory for the day's lessons • Ensuring all computers are connected to the internet before lessons. • Installing and updating all computer software. • Ensuring that all computers and other IT equipment are in good working condition. • Offering Technical support to all students and staff members.

H

Team Manager

Happy Africa

Duties • Call auditing • Recruitment of suitable agents for different accounts. • Conducting performance review sessions. • Coaching agents on their opportunity areas. • Doing presentations to stakeholders of the business • Making daily, weekly, and monthly reports. • Managing the floor. • Responding to any issue that might be raised by the management or the clients via mail or call. • Scheduling agent's shift days, leave days, and off days • Tracking agent's performance. • Motivating the team. • Driving the overall performance of the campaign • Handling all escalations from the agents.

Clive Odhiambo

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