Clifford Brown

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Customer Service Representative

Verra Mobility

Mar 2017 - Jul 2023 (6 years 5 months)

Managed toll billing inquiries for clients across the U.S., Canada, and Puerto Rico. Delivered expert assistance on billing discrepancies, payments, and website access issues. Reconciled complex billing statements and collaborated with management for resolutions. Provided daily operational status reports, improving transparency.
Personal Administrator

Private Client

Nov 2014 - Jul 2016 (1 year 9 months)

As a Personal Administrator, I oversaw daily household operations, coordinating caregivers and appointments to ensure a seamless experience for all household members. I managed contractors and property maintenance projects, ensuring that all work was completed to the highest standards. Additionally, I maintained confidential financial and scheduling records, demonstrating my commitment to privacy and organization. In my role, I also supervised two assistants, which involved overseeing call center operations to set up all service calls efficiently, thereby enhancing our customer service and responsiveness to household needs.
Sr. Customer Service Representative

JPMorgan Chase & Co.

Feb 1999 - Nov 2014 (15 years 10 months)

As a Sr. Customer Service Representative, I supported customers with account reviews, payments, and fee assessments, ensuring a seamless experience. I led team training sessions focused on enhancing corporate compliance, communication, and service quality, which contributed to consistently exceeding customer satisfaction and performance metrics. My experience in achieving sales targets over 2.5 years provided me with valuable insights into customer needs and expectations, allowing me to better assist clients with bill payments, checks, and debit card transactions. Additionally, my background in call center operations equipped me with the skills necessary to handle high-volume inquiries efficiently while maintaining a high level of service.

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