Cleidy Zambrana

Cleidy Zambrana  new_releases

About

Detail

Bilingual (English/Spanish) Top Performer | Customer Success & Senior Care Consultant | Relationship Builder Focused on Results and Empathy
Plant City, Florida, United States
Contact Cleidy regarding: 
work
Full-time jobs
Starting at USD60k/year
Flexible work
Starting at USD500/hour
person_search
Finding candidates

Timeline

work
Job
school
Education
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Award

Résumé

Jobs verified_user 0% verified
  • A Place for Mom
    Senior Living Counselor public Remote experience
    A Place for Mom
    Sep 2022 - Current (4 years)
    Top Performer (2023 & 2024) for consistently exceeding sales and conversion KPIs across multiple metrics, including family satisfaction and response time. Develop trusted relationships with families, healthcare providers, and referral partners to identify the right senior living solutions. Manage high-volume inbound and outbound calls, delivering empathetic and professional guidance to clients navigating emotional care decisions. Pioneered text-based communication strategies that improved conversion rates and client engagement; later adopted company-wide as a best practice metric.
  • G
    Senior Customer Service Representative
    Gojal S.A
    Mar 2018 - Jan 2020 (1 year 11 months)
    Supported customer relationships across North and South America, resolving inquiries and providing proactive solutions. Delivered exceptional client experiences that improved satisfaction and retention rates. Identified process gaps and implemented communication improvements that enhanced response efficiency.
  • Pan American Life Insurance Group
    Life Insurance Sales Agent public Remote experience
    Pan American Life Insurance Group
    Jan 2018 - Jan 2021 (3 years 1 month)
    Guided clients through complex health and financial decisions, building trust and delivering tailored insurance solutions. Exceeded monthly sales quotas while maintaining compliance with all data and privacy standards. Partnered with community organizations and client networks to expand brand presence and reach bilingual audiences. Maintained accurate Salesforce documentation and ensured smooth policy enrollment processes.
  • W
    Sales Manager
    WOFEC
    Feb 2014 - Feb 2018 (4 years 1 month)
    Led sales operations, developed go-to-market strategies, and built client partnerships that expanded regional presence. Trained and mentored sales teams in customer engagement and data-driven performance tracking. Managed outreach campaigns focused on relationship building, lead nurturing, and brand awareness.
  • Boliviana de Aviacion
    International Relations & Marketing Manager
    Boliviana de Aviacion
    Dec 2006 - Mar 2011 (4 years 4 months)
    Co-founder of the Bolivian national airline; helped design and execute the company’s commercial strategy. Developed creative marketing and outreach campaigns with limited budgets to build community trust and promote a new airline brand. Championed early adoption of digital and social media marketing, significantly increasing engagement and market penetration.
  • L
    Commercial Analyst – Revenue Management
    Lloyd Aéreo Boliviano
    Aug 1998 - Nov 2006 (8 years 4 months)
    Conducted data analysis to optimize pricing and maximize revenue across international routes. Collaborated with commercial and sales teams to enhance performance metrics and market share.
Education verified_user 0% verified
  • Neetwork Business School
    Course in Digital Marketing public Remote experience
    Neetwork Business School
    Mar 2020 - Sep 2020 (7 months)
  • EF
    EF SET English Certification public Remote experience
    EF
    Jan 2019 - Mar 2020 (1 year 3 months)
  • EUDE Business School
    Master in Business Administration public Remote experience
    EUDE Business School
    Mar 2017 - Apr 2018 (1 year 2 months)
  • Universidad Mayor de San Simon
    Bachelor
    Universidad Mayor de San Simon
    Jan 1993 - Jul 1997 (4 years 7 months)
Projects (professional or personal) verified_user 0% verified
  • I
    In charge of the Boliviana de Aviacion Business Plan
Awards verified_user 0% verified
  • T
    Top Performers
    Jan 2024 - Current (2 years 8 months)
  • C
    Co-founder of Boliviana de Aviacion
  • •
    • Increased market share 60% over course of 2years.
Publications verified_user 0% verified
  • S
    Social media publications
  • B
    Boliviana de Aviacion Business Plan