Claudio Eduardo González Sierra

Claudio Eduardo González Sierra  new_releases

About

Detail

Leon, Guanajuato, Mexico
Contact Claudio regarding: 
work
Full-time jobs
Starting at USD2k/month
Flexible work
Starting at USD13/hour
groups
Networking

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 25% verified
  • Oportun
    Production support engineer
    Oportun
    Jan 2025 - Current (1 year 10 months)
    As a Production Support Engineer, I am responsible for ensuring the smooth operation of production systems and providing technical support to resolve issues efficiently. My role involves data entry and management, where I utilize databases such as SQL, Excel, and Power BI to create, manage, and remediate data effectively. Additionally, I leverage various Microsoft 365 tools to maintain comprehensive documentation and streamline communication, ensuring that all information is accurate and accessible for team members. This integration of Microsoft 365 enhances my ability to perform fixes and remediations, contributing to the overall reliability of our production environment.
  • Oportun
    Enterprise Service Desk Agent verified_user Verified experience
    Oportun
    Sep 2023 - Current (3 years 2 months)
    • Provided comprehensive technical support for computer hardware and authorized software. • Escalated complex issues to tier 2 and 3 support teams with thorough documentation. • Monitored and analyzed incoming calls and support requests to identify trends. • Ensured compliance with Service Level Agreements (SLAs) and conducted post-resolution follow-ups. Audio devices troubleshoot. BIOMETHRICS.
  • M
    Trade Representative
    Mercantino SA de CV,
    Aug 2020 - Sep 2023 (3 years 2 months)
    • Facilitated administrative transactions and served as a liaison for B2G and B2B sales. • Specialized in tender prospecting and securing government contracts. • Enhanced skills in quality assurance and supplier management. Networks, Electronics, Audio, CCTV and Technical support.
  • U
    General Manager
    Unidad de Verificación Vehicular SAL-005,
    Jan 2018 - Feb 2023 (5 years 2 months)
    As General Manager, I led company management, overseeing quality management, internal audits, customer service, finance, and sales. I achieved and maintained EMA accreditation in 2019 and 2020, demonstrating our commitment to industry standards. Additionally, I developed and implemented strategic operations that drove organizational success in a regulated industry, including CCTV maintenance and technical support. I also provided remote support, ensuring seamless operations. My proficiency in Microsoft 365 was instrumental in managing documentation and all technology-related tasks, enhancing our operational efficiency and communication across departments.
Education verified_user 0% verified
  • Universidad de Guanajuato
    Electronics and comunication
    Universidad de Guanajuato
    Aug 2018 - Jul 2021 (3 years)