Claudine Mae Medrano

B

Retention Specialist

BPO Global Services S.A.S

Sep 2025 - Jan 2026 (5 months)

Have in-depth knowledge of the campaign's products or services. Handle chat support for customer inquiries and sales/retention processes. Provide objective guidance to customers regarding the products or services. Contact customers for sales and/or retention processes. Promote the assigned services. Report completed sales and retentions to the supervisor. Comply with internal rules and procedures.

C

Sales Advisor II

CONCENTRIX MOA

Apr 2025 - Aug 2025 (5 months)

Identify and qualify leads, creating business from new and existing customers. Build rapport and establish long-term relationships with customers. Manage complex negotiations with senior-level executives. Process customer orders and sales transactions. Provide information about client products and services. Offer basic customer support and resolve customer issues. Meet and exceed sales targets and performance metrics.

Q

Sales Representative

Quantrics Enterprise Inc.

Oct 2023 - Mar 2025 (1 year 6 months)

Reaching out to potential customers through inbound/outbound calls. Asking questions to understand customer needs and preferences. Demonstrating in-depth knowledge of products and services, including their benefits and how they can address customer challenges. Presenting tailored solutions and offers to potential customers. Effectively closing sales deals and achieving revenue targets. Building and maintaining strong customer relationships to foster loyalty and drive repeat business. Identifying opportunities to sell additional products or services to existing customers. Addressing customer concerns and objections with finesse. Following up with leads and customers to ensure satisfaction and address any issues. Maintaining accurate records

Virtual Call Center Agent

Smart Apartment Data

Nov 2021 - Aug 2023 (1 year 10 months)

Handle outbound calls to update the information via CRM to address customer inquiries, troubleshoot issues, and provide assistance with smart apartment features and services. Conduct online research to gather information about properties, including details like ownership, addresses, and property identification numbers. Update and maintain accurate property information in the company's database, including uploading photos and verifying data accuracy. Maintain a professional and patient demeanor while representing the company to clients and partner.

G

Senior High Mathematics Teacher

Globaltech Programs for Progress (GPPI), Inc.

Aug 2020 - Nov 2021 (1 year 4 months)

Teach mathematics to senior high school students, covering topics like algebra, geometry, trigonometry, and pre-calculus. Develop and prepare engaging lesson plans, learning materials, and assessments (homework, quizzes, tests). Maintain a safe, organized, and conducive learning environment. Evaluate student learning and progress through various assessments and provide feedback. Adapt teaching methods to meet the diverse needs of students, including those with special needs. Collaborate with other teachers and staff to support student learning and development. Engage in continuous professional development to enhance teaching skills and stay updated on best practices. Communicate with parents/guardians regarding student progress and any conc

Claudine Mae Medrano

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