Claudia Antúnez Social Media Associate l Support Specialist l Customer Insights

Jobs 0% verified

Support Specialist

Etsy

Dec 2024 - Current (1 year 9 months)

I help both buyers by resolving issues, offering clear guidance, and ensuring a seamless marketplace experience. I manage inquiries, troubleshoot challenges, and uphold Etsy’s standard for exceptional customer care.
Social Media Associate

Lyft

May 2024 - Dec 2024 (8 months)

At Lyft, I managed customer interactions via social media, delivering timely, accurate support while monitoring engagement and performance metrics to identify opportunities for service improvement and boost customer satisfaction.
Bilingual Customer Service Representative

Uber

Nov 2021 - Apr 2024 (2 years 6 months)

At Uber (following the Cornershop acquisition), I delivered high-quality support across chat, email, and social media, consistently maintaining top CSAT scores. I used QA methods and data-driven insights to resolve complex issues and enhance response consistency.
Bilingual Customer Service Representative

Cornershop By Uber

Nov 2020 - Current (5 years 10 months)

Provided top-tier support to U.S. and Canadian customers via live chat (Zendesk, Intercom), resolving order and app-related issues. Conducted QA reviews to improve service quality and drive higher CSAT scores.
Customer Support Agent

Jüsto

Jul 2020 - Mar 2021 (9 months)
Bilingual Customer Service Representative

Bite Squad

May 2019 - Jun 2020 (1 year 2 months)
C

Bilingual Customer Service Representative

Contacto Call Center

Aug 2017 - May 2019 (1 year 10 months)
C

Catering Barista

CAF MOMENTTO

Jul 2016 - Dec 2017 (1 year 6 months)

Education 0% verified

Claudia Antúnez

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