Claudia Regina Prospero Lopes

Summary More than 20 years' experience in process and people management, delivery and customer relations, having worked in a leading multinational in the segment, with emphasis on participation in important projects such as tropicalization and implementation of solution / software platforms in countries in America Latin, implementation of an area focused on Customer Success /Experience, improvement of operational processes, relationship and management of suppliers and contracts, implementation of bureau for positive registration, merger of companies in the banking and financial sectors. Results-oriented professional with the ability to identify, analyze and implement solutions to leverage financial results, keeping customer experience and success as a focus. Strong ability to manage and lead people. Awarded as Top Performance in Latin America in 2017 and 2018 - President´s Club global program.