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Claudia Paulina Pimentel Cordova
About
Detail
UX Designer
Mexico City, Mexico
Contact Claudia regarding:
Flexible work
Starting at
USD18/hour
Résumé
Jobs
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AI Program ManagerDelineaJan 2026 - Current (8 months)• Own the operating rhythm and roadmap for AI-powered operational initiatives across a global cybersecurity SaaS platform, coordinating priorities across cross-functional teams. • Monitor adoption KPIs and prepare executive reporting through Docebo, Power BI, and Snowflake, translating data into clear recommendations for leadership. • Manage documentation, process mapping, and end-to-end implementation of operational frameworks, ensuring scalability and consistency across teams. • Partner with Enablement to design and deliver training programs, coordinating schedules, stakeholders, and follow-through across HR, Finance, Legal, and Ops.- Head of Service DesignGrupo UPAXJul 2024 - Nov 2025 (1 year 5 months)• Led operational strategy and process design for digital product initiatives, coordinating engineering, design, and business stakeholders end-to-end. • Built and maintained operating frameworks and journey maps to align execution with measurable business outcomes.
- Product Design ManagerCITIJan 2023 - Dec 2024 (2 years)• Managed multiple workstreams simultaneously across geographically distributed teams, keeping deliverables on track and leadership informed with data-backed status updates. • Coordinated cross-functional stakeholders to resolve blockers and maintain execution pace across product lines.
- UX/UI DirectorTelevisa DigitalJul 2022 - Feb 2023 (8 months)• Directed operational and design standards for N+ digital platforms, coordinating multidisciplinary teams and stakeholder communication.
- Director of DesignZinliMay 2020 - Dec 2021 (1 year 8 months)• Built operating processes, documentation standards, and delivery rituals from scratch, scaling execution across multiple Latin American markets.
- Senior UX ConsultantMcKinsey & CompanyJan 2020 - Dec 2021 (2 years)• Supported client engagements with process and operational rigor, applying consulting frameworks to strategic decision-making.
- Head of UX & Service DesignBroxelJan 2019 - Jan 2020 (1 year 1 month)• Defined operational vision and scaled research and process frameworks for fintech payment solutions.
Education
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- User Research CertificationNielsen Norman Group
- CCertified Product Owner (SPOC)Certified Scrum Master (SMC)
- UB.A. in Interaction Design and SystemsUniversidad Autónoma Metropolitana (UAM)
- Postgraduate in Service DesignUniversitat Oberta de Catalunya
- Doctorate in Artificial Intelligence (in progress)Universidad Panamericana
- Master's in Digital TransformationUniversitat de Barcelona
Projects (professional or personal)
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- MFaculty, AI-Native Design & Prompt EngineeringManifestoNov 2018 - Current (7 years 10 months)Designs curriculum and teaches applied AI tool use to professionals across LATAM.