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CLAUDIA MORENO CAMACHO

About

Detail

BA, MBA, RMCP®, ICBB® | Leading digital transformation through strategic operational frameworks and cross-functional initiatives.
Heredia Province, Costa Rica

Contact CLAUDIA regarding: 
work
Full-time jobs
Starting at USD3k/month
Flexible work
Starting at USD25/hour

Timeline


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Job
school
Education

Résumé


Jobs verified_user 0% verified
  • C
    Business Operations Consultant
    CM Consultancy
    Jul 2024 - Current (2 years 4 months)
    • Conducted end-to-end operational audits to identify gaps in workflows, capacity planning, and reporting. • Designed and implemented Six Sigma and Lean-based process improvements, increasing overall productivity and time-to-delivery. • Built process documentation and audit-friendly workflows to drive internal alignment and clarity. • Created a centralized system for project and resource data tracking across all departments. • Standardized operational KPIs to support decision-making and team accountability.
  • Publicis Sapient
    LatAm Operations Manager
    Publicis Sapient
    Jun 2023 - Jan 2024 (8 months)
    • Supported the launch and integration of the LatAm Design team into global business operations. • Diagnosed key operational inefficiencies and designed targeted interventions for cross-regional alignment. • Built hiring and staffing processes to support the team’s growth from 10 to 50+ professionals. • Created performance dashboards and skill-tracking systems to guide development conversations. • Developed and rolled out standardized onboarding workflows and internal documentation. • Led the implementation of time-tracking tools, ensuring data integrity and adoption across teams.
  • SweetRush
    Operations, RMO Manager
    SweetRush
    Jun 2013 - Jun 2024 (11 years 1 month)
    150+ resources. • Oversaw staffing for 90+ active projects weekly, balancing workloads and aligning talent with client expectations. • Developed allocation and forecasting models that reduced underutilization and increased billable hours. • Designed and led company-wide process standardization for capacity planning and resource requests. • Led performance tracking initiatives and created monthly/quarterly/yearly utilization reports for leadership. • Identified skill gaps using resource data and launched targeted professional development initiatives. • Revamped project management tools (PMS) by integrating unused features and creating custom dashboards. • Applied Six Sigma and Lean principles to develop initiatives that increased operational
  • The Hangar Interactive  Critical Mass
    Sr. Project Manager & Resource Manager
    The Hangar Interactive Critical Mass
    Oct 2009 - Jul 2013 (3 years 10 months)
    • Managed digital production for brands such as adidas, Nike, Gucci, and USAA across multiple formats. • Led project development from creative design to QA and final delivery. • Supervised staffing and availability of 100+ team members across 5 internal teams. • Planned and executed digital campaigns while ensuring on-time delivery across 4 countries. • Collaborated with operations leaders to present performance metrics to executive stakeholders. • Partnered with PMO to optimize operational workflows and ensure scalable delivery practices.
  • D
    Capability Manager
    Digital Arbor
    Sep 2008 - Aug 2009 (1 year)
    • Built the foundation of the company’s production team and internal operations. • Managed and mentored 20+ direct reports, overseeing skills development and performance. • Created training plans and project documentation to support project delivery and team growth. • Led internal resource planning, tracking allocation, utilization, and performance across teams.
Education verified_user 0% verified
  • Inesdi business techschool
    Master's degree, Digital Transformation & Innovation
    Inesdi business techschool
    Jan 2024 - Dec 2025 (2 years)
  • Universidad Latina de Costa Rica
    Master of Business Administration - MBA, Marketing
    Universidad Latina de Costa Rica
    Jan 2008 - Dec 2010 (3 years)
  • Universidad Autónoma de Centro América
    Bachelor, Graphic Design
    Universidad Autónoma de Centro América
    Jan 1999 - Dec 2001 (3 years)