Claudia Gonzalez

G

Campaign Operations Specialist

GrowPilot,

Sep 2023 - Current (3 years 2 months)

• Managed end-to-end lead generation and client campaign operations.
• Ensured seamless communication with potential leads.
• Qualified leads and coordinated with the sales team for follow-ups.
• Monitored campaign performance, ensuring efficiency and effectiveness.
• Maintained CRM systems with 95% data accuracy.
• Managed financial tracking and provided campaign upload support.
• Utilized Google Sheets for research tasks, uploading lists, team information, and campaign metrics, enhancing data organization and accessibility.
• Employed Slack for effective team communications, ensuring all members were aligned on project updates and tasks.
• Managed client communications through Gmail,

F

Market Research Analyst

FOG Software Group,

Feb 2023 - Aug 2024 (1 year 7 months)

• Conducted comprehensive research on industry conferences. • Compiled and analyzed attendee data to identify key decision-makers. • Provided actionable insights to support business development strategies. Additionally, I performed administrative assistance tasks related to conference coordination, including managing Salesforce updates and maintaining accurate attendee information, which contributed to the overall efficiency of our research efforts and enhanced our ability to target key stakeholders effectively.

R

Prospect Researcher

Reveno,

Jan 2023 - Feb 2025 (2 years 2 months)

• Researched and identified potential leads based on ideal customer profiles.
• Analyzed prospect data to optimize outreach efforts.
• Supported sales teams with accurate and structured lead lists.
• Assisted in calendar management by coordinating meetings for my manager, ensuring efficient scheduling and communication with relevant stakeholders.
• Contributed to organization management through CRM clean-up and maintaining up-to-date spreadsheets, which, while not directly related to prospecting, supported overall operational efficiency and data accuracy.

S

Research & Data Entry Specialist

Spearhead Corp Dev,

Jan 2023 - Jun 2023 (6 months)

• Conducted company research to support market entry and investment decisions.
• Managed large datasets to streamline internal processes.
• Identified key industry trends and business opportunities, while utilizing Slack for effective team communications and updates, ensuring that all stakeholders were informed and aligned throughout the research process.

V

Customer Service Representative

Viloud,

Nov 2022 - Dec 2024 (2 years 2 months)

• Managed customer inquiries via email with timely and professional responses.
• Created demo videos to showcase platform features.
• Assisted users with technical issues, providing guidance for resolution.
• Utilized calendar management skills to effectively schedule demo meetings for executives and clients, ensuring alignment across different time zones and facilitating seamless communication by rescheduling as necessary.

A

Business Development Representative

Assemble,

Sep 2021 - Jan 2025 (3 years 5 months)

• Identified and cultivated new business opportunities through proactive prospecting.
• Developed targeted campaigns and outreach strategies.
• Conducted market research and competitor analysis.
• Maintained strong relationships with key stakeholders to foster partnerships.
• Utilized administrative assistance skills by managing email communications and updating CRM information while collaborating with CEOs, which enhanced operational efficiency.
• Employed Slack for effective team communication and Gmail for streamlined correspondence, ensuring timely follow-ups and engagement with prospects.
• Managed calendar scheduling and meeting arrangements, including booking flights and hotels, to facilitate

Business Development Representative

Clearco

Aug 2019 - Dec 2021 (2 years 5 months)

● Researched and qualified potential prospects to identify high-value leads.
● Conducted outbound email outreach to engage leads effectively and drive interest in our offerings.
● Responded to inquiries and scheduled sales calls, ensuring a seamless experience for potential clients. Additionally, utilized Slack for team communication, Google Sheets for organizing research tasks and updating necessary information, and managed calendar bookings for executives using Google Calendar and Calendly to optimize scheduling efficiency.

B

Business Development Representative

Aug 2019 - Dec 2021 (2 years 5 months)

• Researched and qualified potential prospects to identify high-value leads.
• Conducted outbound email outreach to engage leads effectively and drive interest in our offerings.
• Responded to inquiries and scheduled sales calls, ensuring timely communication with potential clients.
• Utilized administrative assistance skills to support executives by managing various tasks, including tracking client payments and ensuring timely uploads of receipts to maintain accurate financial records.
• Employed calendar management expertise to handle responses, maintain a clean inbox, and ensure all inquiries were addressed promptly, contributing to a more organized and efficient workflow.

G

Business Development Lead

GrowPilot,

Jul 2019 - Sep 2023 (4 years 3 months)

- Led business development initiatives to identify and pursue new market opportunities, resulting in a significant increase in revenue and client acquisition.
- Collaborated with cross-functional teams to align strategies and ensure seamless execution of business objectives.
- Utilized Slack as the primary communication platform to keep the team informed on updates, inquiries, and internal communications, fostering a collaborative work environment.
- Employed Monday.com to effectively assign tasks, monitor deadlines, and track project progress, ensuring accountability and timely completion of deliverables.
- Managed client comm

G

Customer Service Representative

Glovo,

Nov 2017 - Sep 2019 (1 year 11 months)

• Provided real-time customer support via chat and email, ensuring prompt resolution of user inquiries.
• Assisted users with order issues and platform navigation, contributing to a seamless customer experience.
• Maintained high customer satisfaction ratings through effective communication and problem-solving skills.
• Utilized Slack for efficient team communications, enhancing collaboration and response times. Additionally, employed Gmail to manage inquiries from executives and teammates, implementing tagging strategies to maintain an organized inbox and streamline workflow.

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Claudia Gonzalez

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