Claudia Davenport

Claudia Davenport

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Senior Business Transformation Analyst at ICF
San Antonio, Texas, United States
Contact Claudia regarding: 
Flexible work
Starting at USD200/hour
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Résumé

Jobs verified_user 0% verified
  • ICF
    Senior Business Transformation Analyst
    ICF
    Sep 2021 - Current (5 years)
  • M
    Administrative Manager
    MA Cleaning & Landscaping Design Inc.
    Apr 2021 - Sep 2021 (6 months)
    - Oversee and manage administrative and marketing operations of the company, creating email marketing content using Mailchimp, maintaining the company website, and performing competitive and market analyses.
  • D
    Account Manager
    Department of Consumer and Regulatory Affairs, DCRA
    Jan 2020 - Jul 2020 (7 months)
    - Enhanced customer experience by 80% in a 1-year-period through the in depth redesign of all phases of customer journey for all main services provided across the agency for the entire DC. - Built and maintained strong and lost-lasting business relationships with key and influential clients. - Provided innovative solutions within service level agreements (SLAs), consistently exceeding customers' expectations.
  • I
    Program & Business Development MBA Intern
    Indo-American Center
    Jun 2018 - Dec 2018 (7 months)
    - Successfully led cross-functional team while managing a budget of $150,000 to implement 4 large events in India in strategic partnership with U.S. Consulate, generating $200,000+ in newly awarded projects and a 100% increase in brand awareness. - Designed event management strategies resulting in 200 attendees per event and a social media reach of 10,000+ people.
  • Sebrae
    Business Consultant - Local Agent for Innovation
    Sebrae
    Jun 2013 - Nov 2015 (2 years 6 months)
  • B
    Procurement Specialist
    BrSupply Suprimentos Corporativos
    Feb 2012 - Mar 2013 (1 year 2 months)
Education verified_user 0% verified
  • Google Digital Garage
    The Fundamentals of Digital Marketing
    Google Digital Garage
    Feb 2021
  • HubSpot
    Email Marketing
    HubSpot
    Nov 2020 - Dec 2022 (2 years 2 months)
  • HubSpot
    Inbound Marketing
    HubSpot
    Oct 2020 - Nov 2022 (2 years 2 months)
  • American University - Kogod School of Business
    Master of Business Administration - MBA, Marketing and Analytics
    American University - Kogod School of Business
    Feb 2017 - Feb 2019 (2 years 1 month)
  • U
    Postgraduate degree, Design Thinking
    Universidad del Valle del Río de los Sinos - UNISINOS
    Feb 2012 - Feb 2013 (1 year 1 month)
  • B
    Bachelor, Management for Innovation & Leadership
    Feb 2008 - Feb 2011 (3 years 1 month)
Projects (professional or personal) verified_user 0% verified
  • M
    MBA class project (Big data class)
Awards verified_user 0% verified
  • ICF
    Silver Award
    ICF
    Jan 2023 - Current (3 years 8 months)
  • ICF
    Bronze Award
    ICF
    Nov 2022 - Current (3 years 10 months)
  • Universidade do Vale do Rio dos Sinos
    Scientific Initiation
    Universidade do Vale do Rio dos Sinos
    May 2010
Publications verified_user 0% verified
  • American University - Kogod School of Business
    Financing the Un(der)banked Can Blockchain Disrupt a $1.9 Trillion Market in the United States?
    American University - Kogod School of Business
    Feb 2019
  • I
    Fostering innovation through point-of-sale experiences
    Innovation in Small Businesses Journal/ SEBRAE
    Oct 2014