Claudia Castro-Conde

Sales Development Representative - SDR

Ground Game LLC

Jan 2026 - Current (9 months)

Conduct 75+ outbound prospecting calls daily to qualify and engage leads.
Manage consistent follow-ups via email and text to nurture pipeline.
Maintain accurate CRM records and daily pipeline updates to support sales targets.
Collaborate with the sales team to move qualified leads through the funnel.

R

Associate Recruiter

RocketLevel

Apr 2025 - Aug 2025 (5 months)

Managed candidate sourcing and pre-screening for commercial roles, gathering key requirements and conducting initial assessments through video interviews and testing.
Coordinated with hiring managers to determine candidate suitability and schedule final interviews.
Maintained organized applicant records and streamlined communication throughout the recruitment process.
Contributed to efficient hiring outcomes by optimizing workflows and ensuring a positive candidate experience.

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SDR

RocketLevel

Mar 2025

Prospected and qualified leads forjanitorial and restoration services through email and calls, generating qualified opportunities for the sales team.
Maintain accurate CRM records and track outreach metrics to meet weekly and monthly targets.
Collaborate with Account Executives to schedule demos and accelerate the sales pipeline.

A

Admin Executive

Jan 2022 - Current (4 years 9 months)

Manage investor relations and communications, providing updates on investment terms and
conditions.
Prepare and deliver monthly investor reports with accuracy and clarity.
Issue and update promissory notes, agreements, and records in response to new
investments or changes.
Oversee onboarding of new investors and maintain organized financial and property
records.
Support management with summaries, presentations, and process updates as needed.

SDR

CMC

Feb 2020 - Feb 2021 (1 year 1 month)

Prospected and qualified leads for chimney services, assessing customer needs and providing tailored service recommendations.
Converted inbound inquiries into scheduled appointments, ensuring timely follow-ups and a smooth client experience.
Maintained an organized pipeline of prospects using CRM tools, tracking interactions and optimizing the scheduling process.
Collaborated with the operations team to ensure service delivery and maximize customer satisfaction.
Consistently met or exceeded appointment-setting and lead conversion goals.

CSR

Everise

Oct 2019 - Oct 2024 (5 years 1 month)

Assisted elderly members in understanding health insurance plans, explaining benefits,
coverage limitations, and cost-saving options to enhance satisfaction and informed
decision-making.
Provided detailed guidance on plan features, including deductibles, copayments,
coinsurance, and prescription drug coverage, ensuring clarity and confidence in their
choices.
Utilized internal systems to accurately access and update member records, supporting
precise benefit explanations and account management.
Resolved member inquiries efficiently, addressing questions related to billing, claims, and
pharmacy benefits, while escalating complex cases to appropriate departments.
Collaborated with internal tea

Recruiter / Referral Program Ambassador

VXI Global Solutions

May 2018 - Jul 2019 (1 year 3 months)

Managed the end-to-end recruitment process for multiple monthly classes of 25–35 participants, including candidate screening, interviews, and onboarding documentation. Conducted onsite interviews and extended job offers, ensuring a smooth and efficient hiring experience for all candidates. Represented the organization at job fairs and hiring events, attracting qualified candidates and promoting employment opportunities. Provided candidates with detailed information about roles, responsibilities, and company culture to support informed decisions. Coordinated scheduling and managed records for multiple cohorts, maintaining organized and accurate hiring documentation.

Claudia Castro-Conde

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Claudia Castro-Conde

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