C

Claudia Bibiana Garcia

About

Detail

Customer support
Colombia
Contact Claudia regarding: 
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Full-time jobs

Timeline

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Job
school
Education

Résumé

Jobs verified_user 0% verified
  • SMDigital
    Intaker specialist•
    SMDigital
    Mar 2022 - Mar 2023 (1 year 1 month)
    Answer incoming calls, review and contact all the leads to set up paid consultation appointments for an immigration law firm in New York, create the appointment event on the lawyer's Google calendar, and set up the meeting link via Zoom in case of a virtual appointment. Place notes to specify the kind of case and the lead's language. Call back prospects who contacted after hours. Update lead status and make sure all the information is registered on the platform.
  • •
    Customer Service Manager• Manager
    • G5R Brands
    Feb 2021 - Nov 2021 (10 months)
    Answer incoming calls or incoming chats, contact customers using different platforms, explain the terms and conditions for the service, create work orders, and follow up on the work orders. Assist and provide resolution to the claims or complaints presented by the customer. Train new agents. Design procedures manuals Elaborate reports.
  • A
    Customer Service Representative •
    Agent, Accedo. S.A.S
    May 2017 - Oct 2020 (3 years 6 months)
    Customer service agent through chat, in charge of assisting customers with service inquiries and billing disputes, update account information, process payments, upgrade or downgrade services, basic troubleshooting, and retain customers. Use all the resources to provide the best resolution and customer services to guarantee customer satisfaction. At the same company was moved to a social media campaign, in charge of contacting customer via private message to invite them to interact directly via phone call or chat to solve their inquiry or issues.
Education verified_user 0% verified
  • U
    Introduction to Translation techniques course.
    Universidad Nacional a Distancia UNAD
    Oct 2023 - Nov 2023 (2 months)
  • U
    Environmental manager
    Universidad Tecnológica de pereira.,
    Aug 1998 - Aug 2006 (8 years 1 month)
  • UNAD
    Translation Techniques: Literary translation course.
    UNAD