Front Desk | Receptionist
Yes Idiomas Oficial
Dec 2022 - May 2024 (1 year 6 months)
Managed reception operations and provided customer service via phone, chat, WhatsApp Business, email, and in-person interactions. Conducted prospecting of potential clients through field research, lead generation, cold calls, and market research. Collected and analyzed customer feedback to ensure customer loyalty. Handled administrative tasks, including document and file organization, data entry, billing, document processing, and managing the director's schedule