clarissa romero
About
Detail
HR Assistant
Texas, United States
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work
Full-time jobs
Starting at
USD25/hour
Résumé
Jobs
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HR Coordinator public Remote experienceSWBCDec 2025 - Current (11 months)HR Coordinator- ALicensed Insurance AgentAfni Inc.Jan 2025 - Apr 2025 (4 months)Licensed in personal lines property and casualty, taking calls to set up new auto policies at Progressive auto insurance, selling policies based on customer requirements, working with Progressive for a long 4 months.
- like Customer Service RepresentativeAccentureSep 2022 - Dec 2024 (2 years 4 months)• Interacted with users to resolve problems, questions, or requests through phone or email and escalated call center. • Also interacted with customers to resolve billing-related inquiries as part of an Information Technology application outsourcing service delivery team. • Provided technical support for the resolution of customers incidents, issues with access to accounts, reset passwords. • Ensured proper documentation, notification, escalation, tracking, and follow-up of all incidents. • Ensured that call quality and quantitative standards were observed in QA METRICS.
- OCustomer service - Call CenterOpportunity HomeMay 2020 - Jan 2022 (1 year 9 months)Involved in a variety of tasks, including conducting interviews and completing applications for new applicants. Additionally, I assist the manager in leasing complex apartments, handle clerical office duties, and perform data entry using software. I am also responsible for processing money orders and deposits in online bank accounts. Moreover, I provide assistance to low-income families and the homeless, and I review all application processes and took inbound and outbound call 30 to 40+ call in a day.
Education
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- High School diplomaUniversidad Metropolitana