Cj Lopez

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Operations Manager

Simply Fresh Creatives

May 2025 - Jul 2025 (3 months)

Provided comprehensive administrative support to executives at The Otter Squad, including calendar management, meeting and travel coordination, and ensuring alignment with executive priorities.Identified opportunities for process improvement and implemented strategic solutions to optimize operational efficiency and effectiveness.Created and updated Standard Operating Procedures (SOPs) based on insights derived from Root Cause Analyses (RCAs).Acted as a key communication liaison within a fully remote team, ensuring clarity in project briefs, addressing communication gaps, and coordinating across clients and partners.Designed and implemented reporting systems to monitor key performance indicators (KPIs) relevant to operational goals.Analyzed

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Project Manager

BUNCH Tech Corp

Apr 2024 - Aug 2024 (5 months)

Collaborated with stakeholders to define project scope, objectives, and deliverables across diverse domains.Developed comprehensive project plans, outlining tasks, timelines, and resources for effective project execution.Oversaw day-to-day project execution, ensuring tasks were completed on schedule and within budget.Maintained regular communication with internal teams, clients, and partners to manage expectations and provide updates.Proactively identified and managed project risks, implementing mitigation strategies to minimize impact.Established and enforced quality control processes to ensure deliverables met or exceeded client expectations.Monitored project budgets and expenses, collaborating with finance teams to ensure financial targe

A

Project Manager

Appen Services Philippines

Jul 2021 - Current (4 years 11 months)

Spearheading Al projects with a focus on leveraging data for optimal performance.Overseeing project invoicing, particularly streamlining payments for our crowd and vendor workforce.Managing the financial aspects of IT projects: budgeting, real-time monitoring of expenditures, forecasting, and generating comprehensive reports on project finances.Ensuring project delivery aligns with objectives, staying within scope, timeline, and budget constraints.Meeting or surpassing expectations by delivering key performance indicators (KPIs) and essential metrics.Proactively analyzing and evaluating statistical reports to enhance crowd or vendor performance, thus elevating client satisfaction levels.Actively engaging in Weekly Business Review (WBR), Mon

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Team Support Associate

Microsourcing Philippines, Inc

May 2018 - Jul 2021 (3 years 3 months)

Provided off-shore support for employees and applicants in Australia, handling inbound calls for shift cancellations and replacements.Conducted outbound calls to fill in gaps, offer shifts, and manage shift removals as needed.Completed one-off tasks assigned by the Client to support operational efficiency.Implemented process improvements and tested them for the entire team, contributing to enhanced productivity.Generated productivity reports for the team as requested by the Supervisor.Managed team staffing schedules during holidays to ensure smooth operations.

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Coordinator Intraday

Concentrix Philippines

Aug 2015 - May 2018 (2 years 10 months)

Act as the Support of the team when both SME and TL is on either rest day or leave.Real-time queue monitoring and floorwalk to ensure agents' productivity.Inputs corrections and exceptions into systems for agent time off and absence.Monitors inbound volume for unusual activity to ensure staffing needs are met.Recognize abnormal scheduling issues and escalate as necessary.Creates and coordinates trouble tickets and escalate tools issues experienced by both agents and customers.Prepares reports regarding site productivity and make action plans to ensure business needs are met.Conducts UAT for workstations health

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