Citlalli del Carmen Rubio Chavez

Technical & Digital Operations Specialist

Mighty Machine Rentals

Jan 2026 - Jul 2026 (7 months)

• Ran Google Ads audits and SEO strategy to improve ROI and organic traffic
• Managed Google Workspace and VoIP (RingCentral) systems for a fully remote team
• Resolved website UI/UX issues and drive site optimization
• Oversaw client-facing logistics — quotes, orders, scheduling, follow-ups and post-sale.
• Managed brand reputation across equipment marketplaces
• Led automation initiatives using AI tools (ChatGPT, Claude, Gemini, Grok, Copilot, DeepSeek, Perplexity) and HubSpot CRM
• Trained and coached VAs on rental software, AI tools, daily operations and automation processes

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Administrative Coordinator

O2 Environments LLC

Oct 2019 - Jan 2026 (6 years 4 months)

In my role as an Administrative Coordinator, I supported business development and sales efforts by ensuring that the operational and administrative side of the sales process ran smoothly and efficiently. I assisted with preparing quotes, tracking payments, managing client documentation, and maintaining accurate records, which helped the sales team move opportunities forward without delays. Serving as a key point of contact between clients, leadership, and internal teams, I ensured timely communication, follow-ups, and a professional client experience. By organizing data, supporting reporting, and maintaining clean documentation, I helped leadership make informed decisions and identify opportunities for follow-up, renewals, or expanded servi

Strategic Account Coordinator

Newark element

Dec 2017 - Sep 2019 (1 year 10 months)

In my role at Newark Electronics as a Strategic Account Coordinator, I directly supported sales and business development by managing the operational side of the sales cycle and strengthening client relationships. Acting as the main point of contact for customers, I handled inquiries, order status updates, and follow-ups, which helped maintain trust and continuity throughout the sales process. I prepared quotes, proposals, and reports, ensuring accurate pricing and product information, while maintaining clean CRM records for accounts, opportunities, and contracts. By tracking renewals, monitoring account performance, and supporting sales campaigns, I helped identify upselling opportunities and ensured no opportunities were missed. Additional

Solutions Sales Associate

Avnet Technology Solutions

Jan 2017 - Aug 2017 (8 months)

As a Solutions Sales Associate, I maintained CRM updates and renewal tracking for over 80 licensing opportunities, ensuring accurate and timely information for our sales processes. I prepared weekly reports and inventory summaries that were instrumental in leadership planning, providing insights that drove strategic decisions. My role involved coordinating documentation with vendors and technical teams, which significantly reduced proposal delays and improved our overall efficiency. Additionally, my experience in managing complex, time-sensitive arrangements has honed my skills in logistics and detail management, akin to travel planning. I regularly coordinated with multiple stakeholders, managed schedules, tracked deadlines, and ensured al

Client Technical Support Representative

NTT DATA Europe & Latam

May 2016 - Dec 2016 (8 months)

As a Client Technical Support Representative, I resolved 40-50 support cases daily while consistently meeting SLA requirements. I recorded case data in ServiceNow with 98% accuracy and improved the onboarding process by providing clear usage instructions and troubleshooting assistance. My contributions to documentation improvements included reporting recurring issues, which enhanced the overall support experience. Additionally, I utilized Microsoft 365 tools extensively in my daily work, supporting users with applications such as Outlook, Word, Excel, and Teams. This involved troubleshooting access, configuration, synchronization, and usability problems, which required a strong understanding of Microsoft 365 functionality. I documented case

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Restaurant Operations Co-Owner

Kitsune Izakaya

May 2015 - Nov 2015 (7 months)

As a Restaurant Operations Co-Owner, I managed scheduling, vendor relations, inventory, and daily operations for a 20-seat restaurant. I oversaw cash handling and financial reporting, supporting effective budget management while reducing operational inefficiencies by closely monitoring key performance indicators (KPIs) such as labor and food costs. Additionally, I leveraged Microsoft 365 tools to enhance the administrative and operational aspects of the business. Utilizing Excel, I meticulously tracked budgets, inventory, vendor costs, schedules, and sales performance, ensuring accurate data for informed day-to-day decisions. I employed Word to create essential operational documents, procedures, menus, and staff guidelines, while PowerPoint

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Freelance Administrative & Creative Support

Audiovisual Photography Design

Jan 2011 - Jan 2015 (4 years 1 month)

As a Freelance Administrative & Creative Support professional, I coordinated 10–15 projects annually, effectively managing communication, timelines, and budgets to ensure successful project delivery. I maintained organized digital files and project records, which facilitated seamless collaboration and project tracking. In addition to my core responsibilities, I was actively involved in activities that supported sales and client acquisition, working closely with clients from initial inquiry through project delivery. This included defining needs, clarifying scope, and translating requirements into clear proposals and timelines.

I prepared quotes, managed budgets, and coordinated schedules while following up with clients to ensure

Bilingual Agent

Teleperformance

Jan 2011 - Dec 2011 (1 year)

As a Bilingual Agent at Teleperformance supporting Priceline, I handled 80–100 customer interactions daily, providing exceptional customer service and support in the hospitality and travel industry. My responsibilities included managing documentation, reporting, and training coordination, as well as meticulous record keeping. I assisted customers with hotel bookings, flights, car rentals, and vacation packages across multiple countries, which required a strong hospitality mindset focused on service, empathy, and problem resolution. I effectively managed customer inquiries, changes, cancellations, and issues related to reservations, often supporting travelers who were stressed or time-sensitive. By ensuring clear communication and setting pr

ESL Teacher

Marist University

Jan 2009 - Dec 2010 (2 years)

In my role as an ESL Teacher, I engaged with students from diverse backgrounds, developing strong customer service skills such as active listening, empathy, and clear communication. By understanding each student’s needs, expectations, and challenges, I adapted my approach to ensure they felt supported and confident. I regularly addressed questions, concerns, and feedback, resolved issues related to learning progress or expectations, and maintained a positive, professional environment. Managing different learning styles and personalities strengthened my ability to remain patient, solution-oriented, and responsive—key elements of effective customer service. Additionally, I utilized Google Docs to create structured lesson plans, worksheets, as

Bilingual Lead Associate

Teletech

Jan 2008 - Dec 2009 (2 years)

Handled 80–100 customer interactions daily, supported documentation, reporting, training coordination, and record keeping.

Citlalli del Carmen Rubio Chavez

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Citlalli del Carmen Rubio Chavez

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