I scale Customer Success and Presales to unlock revenue growth, retention, and trust. Over the past decade, I’ve led CS and GTM strategies across SaaS, cybersecurity, and AI — from bootstrapping CloudSploit to a successful acquisition by Aqua Security, to advising early-stage startups on building their customer engagement engines from scratch. My focus: turning Customer Success into a growth driver. I’ve built teams, frameworks, and processes that deliver measurable outcomes, from double-digit improvements in Net Revenue Retention (NRR) to playbooks that reduce churn and accelerate expansion. I bring a rare blend of technical fluency (former Java programmer, deep in AppSec/LLM security), strategic acumen (MBA and an MS in Operations Research), and leadership experience (2 successful exits). Whether as a full-time executive or fractional advisor, I help Series A, B, and C companies scale faster and smarter.
