Ciro Patricio Romero Romero

Ciro Patricio Romero Romero

About

Detail

Biologo
Cuenca, Azuay, Ecuador

Timeline

work
Job
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Education

Résumé

Jobs verified_user 0% verified
  • Esri
    Support specialist
    Esri
    May 2014 - Mar 2018 (3 years 11 months)
    • Delivered multilingual technical support to global software users, documenting and escalating bugs and enhancement requests. • Enhanced team productivity though participation in candidate interviews, onboarding and training sessions. • Contributed to product enhancements via cross-departmental meetings, leveraging customer insights and technical expertise.
  • A
    Customer Care Advocate
    Author Solutions,
    Jun 2012 - Mar 2014 (1 year 10 months)
    • Collaborated with technical teams to execute the product roadmap for publishing projects. • Oversaw the development and delivery of new product features, ensuring quality and timely releases. • Defined and tracked KPIs to measure product success and business impact. • Facilitated cross-functional team communication and collaboration throughout the product lifecycle.
  • R
    Maintenance Specialist
    Riverbed Technology,
    Sep 2010 - Jun 2012 (1 year 10 months)
    • Managed and Analyzed maintenance contract data, ensuring accuracy and compliance. • Identified upsell and cross-sell opportunities. • Participated in stakeholder meetings to review contract terms, negotiate pricing, and resolve disputes. • Received "Employee of the Month" award in December 2011 for outstanding performance.
  • Solintegra
    Support Engineer
    Solintegra
    • Managed technical support, and resolved escalated issues, ensuring high customer satisfaction and exceeding service expectations. • Tracked and analyzed account metrics, identifying improvement areas and measuring success. • Utilized technical expertise in various programming languages and tools: SQL Server, Network troubleshooting, Printers, API Rests, Background services, HTML and CSS, Vb.net, C#, Asp.net, Java, Kotlin, DevExpress, Power bi, Postman. • Guided new customers though the onboarding process, providing training and support for effective product utili
Education verified_user 0% verified
  • M
    M.Sc. in
    Aug 2008 - Mar 2010 (1 year 8 months)