Cinthia Figueroa

Virtual Receptionist

Smith.ai

Jan 2025 - Dec 2025 (1 year)

As a Virtual Receptionist for over 3,000 companies, including law firms, doctor offices, construction offices, property management, and dental offices, I was responsible for gathering general contact information, conducting intakes, and scheduling appointments. My role required exceptional appointment scheduling and call management skills to ensure seamless communication and efficient service delivery. Additionally, I provided outstanding customer service and reception, fostering positive interactions with clients. I also performed data entry tasks to maintain accurate records. My experience managing legal intakes across various areas of law, including legal support and case management, enhanced my communicative competence, allowing me to e

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Assistant Property Manager

Gordian Mexico (Cedar Management)

Sep 2023 - Apr 2024 (8 months)

• Assisted in the management of day-to-day operations of a residential property, including lease agreements, tenant relations, and maintenance requests. • Maintained property profitability and ensured compliance with local laws and regulations. Utilized strong organizational, communication, and critical thinking skills to effectively multitask and manage various responsibilities with diligence.

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Assistant Property Manager

Anequim Mexico (PURE

Oct 2021 - Jul 2023 (1 year 10 months)

As an Assistant Property Manager, I provided exceptional support to homeowners in Seattle, Washington, ensuring prompt and effective solutions to their maintenance requests. I directly contacted tenants to gather details and coordinated with vendors to address their needs efficiently. Once the maintenance requests were resolved, I meticulously transferred vendor invoices to the corresponding work orders and re-uploaded all documentation into AppFolio, the property management system utilized by Pure PM. Additionally, I managed Conditioning Reports for properties after tenant vacates, overseeing critical insurance policy dates for both tenants and property owners to facilitate timely rent and lease renewals. My responsibilities also included

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Case Manager

TTEC MEXICO- Remote

Jul 2020 - Sep 2021 (1 year 3 months)

• I offered my assistance to customers from the United States to give them further options above and beyond from what their normal in store purchase warranty offered. The warranty was our main document and backup to any issues that would come about. We would go based everything mentioned and approved by the warranty. There were times when we offered basic technical support and options to have their technical unit working and avoid having the customer send their unit in. Once their unit was at the repair center, we would keep them updated on the process, which included shipping, time necessary to fix and sending back their unit safe to them at home. I would be Case Manager authorized for providing replacements, gift cards and refunds based

Home Assistant

Porch

Jun 2019 - Jun 2020 (1 year 1 month)

• Received homeowners' requests for a professional to work in their homes, coordinating with electricians, handymen, plumbers, and roofers based on the specific needs of the clients. I effectively connected homeowners with the appropriate professionals, facilitating warm transfers once both parties agreed on the job details. Additionally, I utilized Salesforce for two years to enhance lead generation and management, which streamlined my appointment scheduling and call management processes, ultimately improving customer service and case management efficiency. My strong communicative competence ensured that clients received timely updates and support throughout their interactions.

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GE

at TTEC Mexico

Dec 2015 - Jun 2019 (3 years 7 months)

As a GE Supervisor, I was responsible for overseeing team operations, stepping in during supervisor absences to ensure continuity of service. I provided coaching to agents and facilitated team meetings to deliver essential updates. In my role as a Trainer, I assisted in delivering training modules and guided new hires through their initial call experiences, ensuring they were well-versed in utilizing the proper tools. Additionally, as part of my Quality Assurance (QA) responsibilities, I evaluated selected agents' calls to ensure compliance with non-negotiable standards and analyzed performance metrics to identify areas for improvement among bottom performers. My experience also included managing appointment scheduling and email communicati

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Customer Service Representative

Konexo-

Jan 2010 - Jan 2011 (1 year 1 month)

• Telephone Agent, give passengers from Mexicana Airlines information they needed regarding their flights for example; departure time, luggage requirements, documents needed to travel and purchase of flight tickets.

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