Cindy Sical

Cindy Sical  new_releases

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Appointment setter and virtual assistant
Guatemala, Guatemala

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Résumé


Jobs verified_user 0% verified
  • A
    Appointment setter and virtual assistant - Freelance
    Mar 2023 - Current (3 years 8 months)
    - Contact potential clients through Instagram and Facebook to schedule appointments.
    - Conduct research to identify and qualify leads for potential appointments.
    - Maintain accurate records of appointments, including date, time, and purpose.
    - Follow up with prospects to confirm appointments and provide necessary information.
    - Address objections or concerns raised by prospects effectively.
    - Utilize Pipedrive to manage and organize appointments.
    - Provide regular reports on appointment setting activities, including success rates and challenges.
    - Manage and maintain the CEO's calendar, scheduling appointments, meetings, and events.
    - Organize and prioritize incoming emails and messages, responding on
  • Grand Tikal Futura Hotel Guatemala City
    Natura gym & spa supervisor
    Grand Tikal Futura Hotel Guatemala City
    Oct 2021 - Feb 2023 (1 year 5 months)
    - Provide excellent quality customer service to club members, guests, and visitors.
    - Successfully supervised a team of customer service representatives at a 4-star hotel spa, ensuring a positive experience for all guests and members.
    - Implemented new strategies that resulted in a 20% increase in sales.
    - Trained new customer service representatives on best practices, leading to a 15% improvement in customer satisfaction.
  • E
    English language tutor - Freelance
    Jan 2021 - Oct 2022 (1 year 10 months)
    - Plan lessons and create teaching materials in accordance with the existing curriculum.
    - Ensure that students progress towards their learning goals based on the level of the course.
    - Develop new curriculum materials following the guidelines outlined in the Common European Framework of Reference.
  • 24-7 InTouch
    Operations supervisor
    24-7 InTouch
    Nov 2019 - Sep 2020 (11 months)
    - Managed teams of customer service agents, both on-site and remotely, consisting of 10-18 members.
    - Provided training to my team on the usage of new tools and software required for daily operations.
    - Improved the productivity of 80% of my team by 100% within their first month, enabling them to achieve their key performance indicators (KPIs) such as Average Handling Time (AHT), Efficiency Per Hour (EPH), interaction quality, and attendance.
    - Implemented standardized practices and processes, continuously seeking opportunities for improvement and communicating suggestions to leadership.
    - Demonstrated strong management skills and the ability to work with minimal supervision.
    - Received recognition for the best perf
  • 24-7 InTouch
    Customer service representative
    24-7 InTouch
    Jul 2019 - Nov 2019 (5 months)
    - Responded to customer inquiries via email, chat, and phone in both English and Spanish.
    - Resolved customer service inquiries, including assisting customers with orders, processing financial adjustments, and providing order tracking information.
    - Troubleshot customer inquiries related to online enrollment, password issues, sign-on problems, and other online-related questions.
    - Efficiently managed multiple software applications and technologies to provide effective customer service.
    - Received recognition as the top performer in September 2019.
  • Barceló Hotel Group
    Department manager | fitness & racquet club
    Barceló Hotel Group
    Apr 2017 - Feb 2019 (1 year 11 months)
  • Conduent
    Customer service representative
    Conduent
    Nov 2015 - Apr 2017 (1 year 6 months)
  • Café Soca
    Store manager
    Café Soca
    Jan 2015 - Nov 2015 (11 months)
  • Café Soca
    Barista
    Café Soca
    Mar 2014 - Jan 2015 (11 months)

    • Mastered coffee brewing techniques to consistently prepare high-quality drinks that meet customer expectations.
    • Worked quickly and efficiently under pressure, often during busy rushes.
    • Developed excellent people skills to create a warm and welcoming environment for customers.
Education verified_user 0% verified
  • I
    Diploma of education, management skills development
    Intecap
    Jan 2019
  • Universidad Mariano Galvez
    Bachelor's degree, administración de hotelería, turismo y gastronomía
    Universidad Mariano Galvez
    Jan 2012 - Jan 2017 (5 years 1 month)