C
Cindy Patricia Laiton Galan
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Sales and Customer Success Manager
Mexico
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work
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- CSenior Key Account ManagerCDMXSep 2022 - Mar 2023 (7 months)My Mission: Responsible for building and maintaining relationships with AAA customers to increase revenue and enhance customer satisfaction. Develop and implement effective strategies to address client concerns and needs in collaboration with cross-functional departments such as Finance, Product, and Operations. Achievements: + Increased client disbursements by over USD $2 million. + Achieved a customer health score (NPS) of over 70%.
- CSales & Business Development Associate SeniorCDMXJan 2021 - Aug 2022 (1 year 8 months)My Mission: To identify and act on sales opportunities within my account network, nurture existing accounts, manage complex sales cycles, and provide mentorship to team members. Monitor success metrics, drive a customer-focused mindset, and ensure customer maintenance and growth. Achievements: + Consistently overachieved quarterly quotas. + Increased sales cycle productivity by 45%.
- DAccount Manager - Enterprises & LargeDietrich Logistics InternacionalAug 2018 - Jun 2021 (2 years 11 months)My Mission: Manage and maintain enterprise and large commercial accounts to ensure client success and recurrent revenue growth. Supervise operational teams assigned to key clients to ensure their needs are met. Provide support for CRM management, weekly forecast, quote preparation, follow-ups, and negotiations with national and international accounts. Achievements: +Increased monthly recurrent sales by 40% on a quarterly basis.
Sales ExecutiveMagnum Logistics S.A.SJan 2016 - Jun 2018 (2 years 6 months)My Mission: : Responsible for quoting and visiting corporate and new clients, ensuring for maintenance, monitoring and loyalty. In charge of daily prospecting, CRM management, cold calls, commercial visits, weekly reports, preparation of quotes, potty's Follow Up and negotiation with national and international accounts. Achievements: + 3X Growth on lead to customer performance ratio. + Monthly sales increase by 40% quarterly- Sales & Procurement CoordinatorMAHE Neutral ShippingApr 2014 - Apr 2015 (1 year 1 month)My Mission: : Responsible for leading the attraction of new clients, through optimization of rates and services. In charge of empowering and inspiring the team of sales to achieve the fulfillment of the goals of the area. Positive Impact: Greater commercial closings thanks to the optimization of rates and commercial agreements with suppliers and logistics partners. Greater loyalty of customers and increase in monthly operations.
- ISales Development RepresentativeIFS Logistics ServicesJan 2013 - Mar 2014 (1 year 3 months)My Mission: Assist the sales team, ensure that they have qualified leads & opportunities. Also I was in Charge of quote and negotiate rates with national and international suppliers, follow-up to quotes, elaboration of customer profiles, system feed costs, monthly budgets, direct work with Sales Manager. Positive Impact: Greater achievement of benefits for the sales area, increasing the effectiveness in the commercial closing. Higher rate of customer satisfaction and monthly re-purchases growth.
- FExpansion Leader - International MarketsFarnatec LaboratoryMar 2010 - Dec 2012 (2 years 10 months)My Mission: : Lead and create the Department of Foreign Trade with high wingspan due to this did not exist; ensuring training and understanding of all team members for proper maintenance and durability. Positive impact: Internationalization of the laboratory Improvement of internal processes and opening to international markets Implementation of BPM in record times.
Projects
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- SALES MANAGEMENTCrehana