C
Cierra Edwards
About
Detail
Virginia, United States
Contact Cierra regarding:
Flexible work
Starting at
USD20/hour
Résumé
Jobs
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- IIndependent FreelancerAug 2020 - Current (6 years 3 months)• Provides goods or services on a contractual basis. • Managing and working various projects including but not limited to catering events, weddings and corporate events • Filling in temporary roles in various customer service jobs, assisting a variety of companies by performing various tasks as needed. • Working with third party companies to transport students to school from their residences. • Picking up students from public schools and transporting them home.
Customer Service RepresentativeQvcSep 2019 - Aug 2020 (1 year)• Interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints • Effectively managed a high-volume of inbound customer calls • Addressed and resolved customer product complaints empathetically and professionally • Mastered customer service database • Assisting customers with purchases, assisting customers with financial transactions, collecting past due payments from customers for QVC's credit card, helping customers with any problems they may have online, with delivery services, and ensuring customer satisfaction.- Operating Room AttendantEmory UniversityJan 2016 - Mar 2019 (3 years 3 months)• Assist surgeons and nurses with patients, equipment preparation, aseptic technique, and surgical procedures in the operating room • Prepared the operating room for surgery by assembling routine supplies, materials, instruments, and equipment; obtained special supplies indicated by physician • Maintained inventory of sterile surgical supplies to ensure immediate availability.
- ACustomer Service RepresentativeAlorica (Verizon)Mar 2014 - Nov 2015 (1 year 9 months)• Provided daily account information and new service inquiries to inbound Retail service holders. • Provided customer service consistent with mobile carrier policy and procedures. • Provided solutions offering alternatives and referring problems as necessary.
- FBartender SupervisorFounders Inn & SpaJan 2012 - Jan 2014 (2 years 1 month)• Held management experience and familiar with completing leadership and administrative tasks.
• Oversaw the bar and managed other bartenders to ensure a high level of service and masterful drink preparation.
• Provided solutions offering alternatives and referring problems as necessary.
• Managed procurement of all resort liquor and bar supply requirements on time and within budget.
• Leveraged customer success skills by catering to and serving customers effectively, ensuring their needs were met through attentive service, accurate order taking, and anticipating unique requests, which contributed to an exceptional guest experience. - NCustomer Service RepresentativeNCO FinancialSep 2010 - Sep 2014 (4 years 1 month)• Conferred with customers by telephone in an attempt to determine reason for overdue payment, reviewed terms of sales, service, or credit contract with customers; took appropriate action if customer disputed the account(s). • Requested appropriate form letters to customers to notify of transfer of accounts, encouraged payment of delinquent accounts and confirmed agreements to settle accounts. • Established payment schedules and granted extensions of payment deadlines, determined interest to be charged on overdue amount.
Education
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- OHonors Diploma CertificateOscar F Smith High SchoolSep 2005 - Jun 2009 (3 years 10 months)