Cielo De La Rosa

F

Healthcare Assistant

Fifth Avenue Endocrinology

Feb 2024 - Apr 2025 (1 year 3 months)

Answering phone calls and directing them to appropriate staff Maintaining patient records, including updating medical history and insurance information Data entry into electronic medical records (EMR) system Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information Maintains operations by following policies and procedures, reporting needed changes Provides directions to the office to new patients Contributes to team effort by accomplishing related results as needed

L

Executive Assistant

Loch Medical

Jul 2023 - Nov 2023 (5 months)

- Handled administrative and personal errands that were time-sensitive, ensuring efficient management of tasks. - Conducted data entry and research as needed to support operational efficiency. - Researched vendors, gifts, and service providers to meet various needs effectively. - Prepared patient charts in the EHR system prior to appointments, facilitating smooth patient interactions. - Managed medication refills and scheduled new patient evaluations and follow-up appointments to maintain continuity of care. - Sent procedure information, quotes, and treatment plans to patients, ensuring they were well-informed. - Followed up with patient leads to enhance engagement and service delivery. - Entered patients for procedures into the onli

B

Executive Assistant

Bespoke Infectious Diseases PLLC

Jan 2023 - Jan 2024 (1 year 1 month)

- Created databases for professional connections and financial/insurance reimbursement, utilizing Google Sheets for efficient data entry and record-keeping. - Organized client files, financial statements, certifications, and interstate professional licenses, ensuring all documentation was accurate and accessible. - Performed various administrative tasks, including keeping patient records up-to-date and organizing personal and medical files. - Maintained a comprehensive log of new contacts from business cards collected at medical conferences, tracked expenses and reimbursements, managed appointment schedules and fees, and monitored insurance details such as deductibles and copayments to enhance operational efficiency.

H

Healthcare Assistant

Holistic Approach to Mental Health LLC

Aug 2022 - Mar 2023 (8 months)

Organized client files EMR/EHR data Calendar management Administrative tasks Created graphic designs, clinic events calendar, visual aids, letterheads, etc. Edited and created virtual forms for credentialing

Healthcare Virtual Assistant

Hello Rache

Oct 2021 - Apr 2025 (3 years 7 months)

Phone and tech support, inbound and outbound calls Organized client files, schedules, emails, financial statements/reimbursements ERM/EHR data & calendar management Appointment setting Handled prescription refill requests Address general patient queries Aided in medical equipment calibration Administrative tasks Kept patient records up-to-date & faxed them to providers and patients Administered remote cognitive tests Created graphic designs, clinic events calendar, visual aids, letterheads, etc. Collected payments and coordinated with patient's insurance companies Live scribe Prepare spreadsheets and keep online and offline records Provide customer service as first point of contact Train new employees with various tasks- scheduling, calling

R

Medical Technology Intern

Region Medical Center Philippines

Jan 2020 - Mar 2020 (3 months)

Processed patient specimens according to priority & documented results Joined & assisted in several Mobile Blood Donations Conducted evaluations, interviews and phlebotomy for about 50 patients daily Provided administrative support Compiled & analyzed data for monthly reports Executed corrective actions when results were outside specified limits Ensured compliance with hospital policies and laboratory procedures, including maintaining the cleanliness of lab equipment, instruments and work area Worked with automated lab equipment, computer systems, and performed manual testing

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