C

CHUKWUMA JOHN MONDAY

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FCT, Nigeria

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Jobs verified_user 0% verified
  • C
    Church Secretary
    Charismatic renewal ministries inc
    May 2021 - Current (5 years)
    As a secretary of my church , I carry out secretariat work. Take minutes of all meetings and prepare presentations during our annual meetings. These are thoroughly proofread before they are sent for presentation, I have been doing this for like 4yrs in my church. Relatively in my office, this has also been a regular practice as we send mails on a daily, proof reading helps in ensuring that I don't send jobs with typo errors or wrong information as attention to details is something we hold in high esteem. Our mails, our correspondences informs of letters of references and bank guarantees, all these are issued with proper review before issuing customers. I have a good rating in this.
  • Access Bank PLC
    Customer service officer
    Access Bank PLC
    May 2018 - Current (8 years)
    This is a way of profiling a customer or a donor. As a customer service officer you must be very good at profiling clients. You must understand that the level of exposure, financial strength of customers varies and you treat them based on their capacity. As you interact with customers you will understand who they are in the course of the conversation then profile them well
  • Access Bank PLC
    Customer service officer
    Access Bank PLC
    May 2018 - Current (8 years)
    Filing tasks, online uploads of our documents for easy access for all employees. Launching a new platform for our operations. These are but a few of the project we have managed.
  • Access Bank PLC
    Customer service officer
    Access Bank PLC
    May 2018 - Current (8 years)
    We provide high level of administrative function, scheduling and managing programmes for my superior, carrying out task as given to ensure goals are met within the given time. We do this to help our managers focus more on very important task and responsibilities.
  • Access Bank PLC
    Customer service officer
    Access Bank PLC
    May 2018 - Current (8 years)
    Customer complaints, enquiries and services are logged on the crm platform, this is used to track the bank's transactional history, resolutions and turn around time.
  • Access Bank PLC
    Customer service officer
    Access Bank PLC
    May 2018 - Current (8 years)
    Banking job is all about time management, beating customers expectations while maintaining SLA. Often time we receive task to meet up with deadlines, especially task from regulatory bodies making a request. We map our modalities that helps sectionalize ourr duties and delegate functions in between the team to ensure the deadline is met.
  • Access Bank PLC
    Customer service officer
    Access Bank PLC
    May 2018 - Current (8 years)
    This is understanding the step by step documentations required for all transactions within my role. E.g account opening has its requirements depending on the type of account the customer intends opening. It's required and important that all documentations are in place otherwise customer can't use the account and it can also expose the bank to regulatory sanctions. This is also applicable to all forms of transactions, following all the required steps and documentations and also filing up this documents properly as process documentation won't be complete when documents used to process a transactions are not properly filed. It's an error that could could expose the bank. So we take documentations and filing very seriously.
Projects (professional or personal) verified_user 0% verified
  • Access Bank PLC
    The Cashless policy crisis of 2023
    Access Bank PLC
    May 2018 - Current (8 years)
    During the Cashless policy of the then Mohammed Buhari regime, most of our customers were migrated to online channels where their transactions were made a little more easy due to the lack of physical cash. This led to a major traffic on our platforms and so many customers had to rely on the crm platform to resolve their dispute and failed transactions. We ensured that in the heat of the failing app and transactions due to high volume of transactions, customers failed transactions were resolved timely. It was tough but we managed through and still retained and grew our customer base. It was a successful project