Chrysti Rei Trajano

N

Admin Assistant / Medical records / Intake

NP Kayla Adebajo

May 2024 - Mar 2025 (11 months)

Administrative Assistant for a small office Scheduling virtual appointments through Zoom Assisting patients during Zoom meetings by sending links Preparing patient chart notes and lab results Faxing lab requests and medication orders to the preferred pharmacy Handling inbound and outbound calls Reviewing medical records and updating patient charts accordingly

C

DME Intake / Resupply / Billing Collections

Coastal Medical Hawaii

Nov 2020 - Jan 2021 (3 months)

Virtual Assistant Services Intake / Resupply for CPAP and BIPAP Machine and Supplies Handling Inbound and Outbound Calls Processing Payments Managing Prior Authorization and Prescription Requests Verifying Insurance Eligibility through Calls and Insurance Portals Utilizing Brightree System, Snapworx, and AR Dashboard Collecting Payments

M

Intake Specialist / Scheduler / Receptionist

MD at Home Clinic

Jan 2020 - Jan 2024 (4 years 1 month)

Virtual Assistant / Patient Care Coordinator / Podiatry Scheduling / Receptionist Medical records • Authorization Request and Review • CPT and HCPCS Referral Renewal and Refill (CMN, ICD-10) • Insurance Eligibility Checking through Calls and Insurance Portal • Answering Inbound and Outbound Calls • Follow-up Calls Lab report Experience with Athena Health System.

M

Intake / Resupply DME

Microsourcing Philippines

Jan 2018 - Jan 2020 (2 years 1 month)

CPAP | O2 Supplies | Adult Supplies (Urological and Enteral) Inbound and Outbound Calls Chat Support Prior Authorization Requests Prescription Requests (CMN) Tracking and Dispatch Orders Eligibility checks via phone and online portal

|Intake / Resuppy Representative

GeBBS Healthcare Solutions

Jan 2016 - Jan 2018 (2 years 1 month)

As an Intake / Resupply Representative, I was responsible for managing inbound and outbound calls, processing payments, and handling prior authorizations for CPAP and BiPAP resupply requests. I conducted insurance eligibility checks through calls and the insurance portal, utilizing the Brightree system to ensure accurate billing and collections. Additionally, I effectively managed the AR dashboard to track payment collections for CPAP/BiPAP services. My role also involved utilizing EHR (Electronic Health Record) systems to enhance customer service by streamlining order processing and payment collection, ensuring a seamless experience for clients.

X

Customer Service Representative

Xerox Philippines

Feb 2011 - Nov 2013 (2 years 10 months)

Answering Inbound Calls - Claims and Billing Citrix Based System (EHR) Handling Insurance Verification from Health Offices Eligiblity and benefits Medical records

Chrysti Rei Trajano

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