Christy Roxas

Jobs 0% verified

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Appointment Setter/Customer Service Support/ Inbound Sales

Fisico Inc.

May 2024 - May 2025 (1 year 1 month)

• Calling potential customers to schedule an appointment with our wellness specialist -Assist customers in placing the order over the phone
Senior Escalation Representative and Subject Matter Expert

Metabolic Living

Sep 2019 - Dec 2024 (5 years 4 months)

Interacted with an average of 80 customers daily through various channels such as phone, chat, email, and web inquiries Achieved a daily Phone SLA exceeding 95%, maintaining an impressive average answer rate of 98% Managed inbound calls, simplifying intricate nutrition, fitness, and supplement ingredient details for easy comprehension Skilled in understanding customer concerns by attentively listening to their issues Received an average 80% customer satisfaction rating Awarded "Best In Class Representative" in June, July, and September.
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Appointment Setter

PADDA Institute (Homebased)

Aug 2018 - Sep 2019 (1 year 2 months)

Attended daily Hype Huddles • participated in scenario based role plays, on-the spot challenges, call calibrations
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Customer Service Representative

Telstra (Australian Telco)

Aug 2010 - Aug 2018 (8 years 1 month)

Chat, Email, Voice. Billing, Online Access, Prepaid Customer Service Representative/SME (Subject Matter Expert)
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Customer Service Representative

Best Buy United Health Group (American Chiropractic Network)

Aug 2006 - Aug 2010 (4 years 1 month)

Education 0% verified

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