Student Service/ Success Mentor
Sep 2023 - Mar 2026 (2 years 7 months)
• Respond to student inquiries via email in a timely and professional manner
• Provide course support, including login assistance and navigation guidance
• Assist students with enrollment, course progress, and completion requirements
• Coordinate with internal teams (career coaches, tutors, and admin) to resolve student concerns
• Send booking links and assist students in scheduling career coaching sessions
• Process student requests such as course extensions, cancellations, and certificate issuance
• Verify student records and ensure all requirements are met before releasing certificates
• Prepare and send certificates and academic transcripts upon course completion
• Follow up with students regardin