Christopher Pettett
About
Detail
Sr. Support Engineer
Georgia, United States
Contact Christopher regarding:
work
Full-time jobs
Starting at
USD85k/year
groups
Networking
Résumé
Jobs
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- STier 3 IT Support EngineerSmart NetworksJul 2024 - Current (2 years 4 months)
- SSr. IT Support EngineerSmart NetworksJul 2024 - Current (2 years 4 months)• Provided comprehensive IT Support to over 100 companies in a managed service environment
• Supported and administered Servers, Firewalls, VPNs, Laptops, Desktops and VDIs
• Utilized connectwise ecosystem for remote support and ticketing
• Managed Microsoft Partner resources such as Office365 Admin, Exchange Admin Center, Entra ID, Sharepoint Admin, Teams Admin, etc.
• Worked with Vendor support as necessary for third party support
• Coordinated laptop and desktop repairs through computer vendors for in warranty devices 
Unified Communications EngineerOnedigitalFeb 2022 - Jul 2024 (2 years 6 months)• Manage, Create, Configure, and Troubleshoot Zoom Rooms and Digital Signage
• Administrate Mitel Phone System
• Manage eFax system
• Plan & Design Call Flow for new acquisitions
• Assist with Telephone Number Port Request Submissions
• Administrate Apple Business Manager & JAMF
• Streamlined acquisition imports into phone system via Powershell- Support Engineer IIIOnedigitalApr 2021 - Feb 2022 (11 months)• In addition to Tier 1 & Tier 2 responsibilities as a Tier 3, lead and initiate projects such as lead and
organize with our SCCM engineer a Windows 10 Version Upgrade project
• Continuously improve on processes via Powershell scripts and documentation
• Administrate Office365
• Assist and mentor Tier 1 & Tier 2 Support Engineer Technicians as an escalation point
• Open tickets with Microsoft for company wide issues that need to be resolved and work with Microsoft
until resolution is met
• Research & resolve company wide issues such as 'rasphone.pbk' settings for Always on VPN profiles - Support Engineer IIOnedigitalOct 2017 - Apr 2021 (3 years 7 months)• Provide End User Support both on-site and remotely
• Create PowerShell Scripts with and without GUIs to automate day to day tasks such as onboarding,
offboarding, new hires & acquisitions, iex take a 2 hour task and turn it into a 5 minute task, or take a 2
to 3 day task and turn it into a 2 hour one
• Used AutoIT to write scripts to automate program installations and post-load configuration for VMware
Windows user profiles
• Administrate Active Directory Users & Computers
• Administrate Office365
• Manage VM Assets via VSphere & Horizon View Administrator
• Manage IP Phones via Mitel Director
• Administrate Azure Active Directory
• Create Applications, Packages, and Deployments in SC - IS AnalystABBMar 2017 - Oct 2017 (8 months)• Image laptops with Windows 7 and Windows 10
• Assist users on-site and off-site with TeamViewer and desk-side assistance
• Utilize Remedy Force ticketing system
• Administrate Active Directory Users & Computers - VSenior Customer EngineerVeredus a Hays CompanyFeb 2017 - Mar 2017 (2 months)• Refresh / Migration project from Windows 7 to Windows 10
• Post-upgrade checks with user to ensure user can login and can access apps.
• Provide post-deployment support as required to ensure continuity of service to the end user. - Desktop Support AnalystEISMay 2014 - Aug 2016 (2 years 4 months)• Image & Configure PCs then deploy or ship them to a remote location to be deployed
• Utilize System Center Configuration Manager 2012
• Administrate Active Directory Users & Computers & Administrative Center
• Administrate Office365
• Provide remote support via GoToAssist & Bomgar
• Receive & Place phone calls in regards to remote support
• Process improvement & documentation - NI.T. Help Desk AnalystNolan Transportation GroupMay 2013 - May 2014 (1 year 1 month)• Supported users onsite & offsite with technical needs
• Administrate Office365
• Used Teamviewer to provide remote support
• Imaged and configured computers for local and remote deployment utilizing Symantec Ghost and AutoIT scripting
• Administrated AntiVirus installations & removal of viruses/malware
• Reviewed IT budget and saved the company money by eliminating local desktop printers & replaced them with two large Standup Multi Function Printers by securing the cheapest contract that had the best support agreement with a Printing leasing & support company - Desktop Support TechnicianRobert Half TechnologySep 2012 - Oct 2012 (2 months)• Un-Palletize desktops
• Install memory, clean and transport desktops
• Image and load desktops with OS and Software via Altiris Deployment Server - Field Service TechnicianEnterprise IntegrationJul 2011 - Jun 2012 (1 year)• Provided critical IT Support Initiatives, Directives, and Projects, along with Incident Response
• Imaged computers using SCCM / PXE boot
• Removed malware/viruses
• Supported 600 students onsite with Technical issues/needs
• Built laptop carts to keep laptops charged & updated
• Designed a Visual Basic program that utilized Process Exec tools by SysInternals scripted using AutoIT that was used to perform maintenance on remote computers via a GUI by the IT HelpDesk who supported the other CSX sites: profile cleanup, chkdsk c: /f, sfc /scannow, etc.. - RIT SupportRocking R International IncJan 2007 - Dec 2009 (3 years)• I.T. Administration: Network specialist, computer hardware repair, remote and on-site support
• Supported 347 technicians and 52 employees on-site and remotely via VNC/VPN services such as Ultra-VNC, Real-VNC, Team Viewer, and Hamachi.
• Managed XP Workstations
• Supported Windows Server 2003: File Server, Exchange, and a Web Server (for terminal service connections)
• Experience with managing forums and cPanel functions such as forwarding, account level filtering, MySql database administration
• Processed RMAs on switches and various technology related hardware
• Overseeing server, workstation, user training, documentation and helpdesk support
• While in-between management in the IT dept acted as sole - IT SpecialistCobb County School DistrictJan 2001 - Dec 2002 (2 years)• Computer technician for Cobb County School system through a summer internship program
• Novell Netware management, repaired operating systems, and repaired computer hardware
• Virus removal, Malware/Spyware/Grayware removal, System Optimization
Education
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- Associate's degree, Computer Information Systems Networking SpecialistChattahoochee Technical College