Christopher Pettett Sr. Support Engineer

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Tier 3 IT Support Engineer

Smart Networks

Jul 2024 - Current (2 years)

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Sr. IT Support Engineer

Smart Networks

Jul 2024 - Current (2 years)

• Provided comprehensive IT Support to over 100 companies in a managed service environment • Supported and administered Servers, Firewalls, VPNs, Laptops, Desktops and VDIs • Utilized connectwise ecosystem for remote support and ticketing • Managed Microsoft Partner resources such as Office365 Admin, Exchange Admin Center, Entra ID, Sharepoint Admin, Teams Admin, etc. • Worked with Vendor support as necessary for third party support • Coordinated laptop and desktop repairs through computer vendors for in warranty devices

Unified Communications Engineer

OneDigital

Feb 2022 - Jul 2024 (2 years 6 months)

• Manage, Create, Configure, and Troubleshoot Zoom Rooms and Digital Signage • Administrate Mitel Phone System • Manage eFax system • Plan & Design Call Flow for new acquisitions • Assist with Telephone Number Port Request Submissions • Administrate Apple Business Manager & JAMF • Streamlined acquisition imports into phone system via Powershell

Support Engineer III

OneDigital

Apr 2021 - Feb 2022 (11 months)

• In addition to Tier 1 & Tier 2 responsibilities as a Tier 3, lead and initiate projects such as lead and organize with our SCCM engineer a Windows 10 Version Upgrade project • Continuously improve on processes via Powershell scripts and documentation • Administrate Office365 • Assist and mentor Tier 1 & Tier 2 Support Engineer Technicians as an escalation point • Open tickets with Microsoft for company wide issues that need to be resolved and work with Microsoft until resolution is met • Research & resolve company wide issues such as 'rasphone.pbk' settings for Always on VPN profiles

Support Engineer II

OneDigital

Oct 2017 - Apr 2021 (3 years 7 months)

• Provide End User Support both on-site and remotely • Create PowerShell Scripts with and without GUIs to automate day to day tasks such as onboarding, offboarding, new hires & acquisitions, iex take a 2 hour task and turn it into a 5 minute task, or take a 2 to 3 day task and turn it into a 2 hour one • Used AutoIT to write scripts to automate program installations and post-load configuration for VMware Windows user profiles • Administrate Active Directory Users & Computers • Administrate Office365 • Manage VM Assets via VSphere & Horizon View Administrator • Manage IP Phones via Mitel Director • Administrate Azure Active Directory • Create Applications, Packages, and Deployments in SCCM • Create Powershell scripts to be called upon by App

IS Analyst

ABB

Mar 2017 - Oct 2017 (8 months)

• Image laptops with Windows 7 and Windows 10 • Assist users on-site and off-site with TeamViewer and desk-side assistance • Utilize Remedy Force ticketing system • Administrate Active Directory Users & Computers

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Senior Customer Engineer

Veredus a Hays Company

Feb 2017 - Mar 2017 (2 months)

• Refresh / Migration project from Windows 7 to Windows 10 • Post-upgrade checks with user to ensure user can login and can access apps. • Provide post-deployment support as required to ensure continuity of service to the end user.

Desktop Support Analyst

EIS

May 2014 - Aug 2016 (2 years 4 months)

• Image & Configure PCs then deploy or ship them to a remote location to be deployed • Utilize System Center Configuration Manager 2012 • Administrate Active Directory Users & Computers & Administrative Center • Administrate Office365 • Provide remote support via GoToAssist & Bomgar • Receive & Place phone calls in regards to remote support • Process improvement & documentation

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I.T. Help Desk Analyst

Nolan Transportation Group

May 2013 - May 2014 (1 year 1 month)

• Supported users onsite & offsite with technical needs • Administrate Office365 • Used Teamviewer to provide remote support • Imaged and configured computers for local and remote deployment utilizing Symantec Ghost and AutoIT scripting • Administrated AntiVirus installations & removal of viruses/malware • Reviewed IT budget and saved the company money by eliminating local desktop printers & replaced them with two large Standup Multi Function Printers by securing the cheapest contract that had the best support agreement with a Printing leasing & support company

Desktop Support Technician

Robert Half Technology

Sep 2012 - Oct 2012 (2 months)

• Un-Palletize desktops • Install memory, clean and transport desktops • Image and load desktops with OS and Software via Altiris Deployment Server

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Field Service Technician

Enterprise Integration

Jul 2011 - Jun 2012 (1 year)

• Provided critical IT Support Initiatives, Directives, and Projects, along with Incident Response • Imaged computers using SCCM / PXE boot • Removed malware/viruses • Supported 600 students onsite with Technical issues/needs • Built laptop carts to keep laptops charged & updated • Designed a Visual Basic program that utilized Process Exec tools by SysInternals scripted using AutoIT that was used to perform maintenance on remote computers via a GUI by the IT HelpDesk who supported the other CSX sites: profile cleanup, chkdsk c: /f, sfc /scannow, etc..

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IT Support

Rocking R International Inc

Jan 2007 - Dec 2009 (3 years)

• I.T. Administration: Network specialist, computer hardware repair, remote and on-site support • Supported 347 technicians and 52 employees on-site and remotely via VNC/VPN services such as Ultra-VNC, Real-VNC, Team Viewer, and Hamachi. • Managed XP Workstations • Supported Windows Server 2003: File Server, Exchange, and a Web Server (for terminal service connections) • Experience with managing forums and cPanel functions such as forwarding, account level filtering, MySql database administration • Processed RMAs on switches and various technology related hardware • Overseeing server, workstation, user training, documentation and helpdesk support • While in-between management in the IT dept acted as sole IT Manager / IT staff employee on n

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IT Specialist

Cobb County School District

Jan 2001 - Dec 2002 (2 years)

• Computer technician for Cobb County School system through a summer internship program • Novell Netware management, repaired operating systems, and repaired computer hardware • Virus removal, Malware/Spyware/Grayware removal, System Optimization

Christopher Pettett

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