Christopher McKeaney

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DIGITAL ENROLLMENT REPRESENTATIVE IV

Home Care Delivered

Feb 2023 - Current (3 years 3 months)

Initiated contact with potential customers for durable medical supplies via phone communication. Facilitated onboarding of new customers by gathering demographic details and insurance information. Surpassed monthly sales targets consistently in a dynamic, competitive environment. Leveraged online-generated leads to enhance customer outreach efforts.

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Social Studies Teacher

Buckingham Middle School

Aug 2020 - Jan 2023 (2 years 6 months)

Designed and delivered daily 90-minute lessons aligned with SOL standards for US History II. Incorporated technology and traditional methods to accommodate diverse learning needs. Conducted assessments to evaluate student comprehension and adapt instructional strategies.

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CUSTOMER ENROLLMENT REPRESENTATIVE III

Home Care Delivered

Jul 2018 - Aug 2020 (2 years 2 months)

Managed customer onboarding for medical supplies, ensuring accurate and timely delivery. Elevated customer retention rates through prompt updates and effective resolutions. Fostered strong relationships with internal teams to improve overall customer service.

CUSTOMER CARE ASSOCIATE

Navient

Jul 2017 - Jun 2018 (1 year)

Addressed inquiries and concerns from student loan borrowers through inbound call handling. Developed payment solutions for overdue accounts, consistently achieving customer satisfaction goals. Achieved required metrics to maintain highest levels of customer satisfaction.

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REGISTERED FINANCIAL REPRESENTATIVE

Western & Southern Life

Dec 2016 - Jul 2017 (8 months)

Formulated marketing plans to improve market penetration. Identified potential clients through targeted prospecting efforts. Achieved sales of customized insurance solutions, addressing client needs effectively.

Annuity Customer Service Professional

Prudential Financial

Oct 2013 - Dec 2016 (3 years 3 months)

Ensured timely processing of market trades to enhance operational efficiency. Maintained high accuracy in phone withdrawals to minimize errors. Addressed client inquiries promptly and efficiently to improve customer satisfaction. Supported financial professionals with accurate data and resource management.

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Customer Call Center Representative

Lucky Vitamin

Jan 2013 - Oct 2013 (10 months)

Resolved customer inquiries through phone, email, and live chat channels. Processed claims for lost or damaged products efficiently. Facilitated effective communication with teammates to enhance customer satisfaction.

Christopher McKeaney

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