Christopher Hernandez Product Manager at Express Corporate Housing

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Product Manager

Express Corporate Housing

Jun 2023 - Nov 2024 (1 year 6 months)

I am a passionate product and project manager focused on developing innovative technologies that transform markets and enhance user experiences. By leveraging deep product knowledge and data-driven analysis, I deliver impactful solutions while prioritizing a customer-centric approach to drive product success. - Leads product management for two key platforms: an internal employee portal and an external booking tool for corporate clients - Successfully conducts comprehensive user interviews and workflow analysis across multiple departments to identify pain points and optimize internal processes. - Translate user feedback into actionable feature requests and product improvements, enhancing both internal efficiency and external user experience

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Product Manager

Buildout Inc

Oct 2021 - Apr 2023 (1 year 7 months)

- Built and maintains a product roadmap based on deep client research. The roadmap is prioritized based on customer impact, revenue, and technical debt. - Conducts industry competitive research and disseminates insights for stakeholders and the company at large, providing perspective for our product's trajectory in the market. - Creates and governs usage and adoption metrics ensuring that development is producing value and impact for our client. - Facilitates client interviews to align with the client’s current needs and perspective; Applies learned insights toward validating past and current development objectives. - Project manages the development life cycle for salesforce products maintained by our 3rd party developers. - Developed go-t

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Product Owner

Buildout Inc

Feb 2021 - Oct 2021 (9 months)

Product Owner

Rethink

Apr 2020 - Feb 2021 (11 months)

- Managed and maintained both the roadmap and backlog. Translating user stories and client feedback into actionable tickets for our development team. - Developed and maintained technical documentation for product feature overview. Documentation such as user stories, use cases, testing procedures, and requirements for the product - Created client product feedback reports that aided prioritization and structuring for the development team's feature release and backlog. - Managed and supported the highest bug and critical issues received by support. Coordinated with development to prioritize resolving these issues within the product’s release cycle. - Collaborated with Marketing and other client-facing teams. Providing release notes and other n

Technical Support Tier II / Quality Assurance Specialist

Rethink

Jul 2019 - Apr 2020 (10 months)

- Provided best-in-class support to clients via phone, virtual meetings, and via Zendesk ticketing system. - Supplied product information, analyzed and resolved (i.e., troubleshoot) issues with a deep sense of urgency, positivity, and empathy for clients. - Consistently provided the highest level of satisfaction by maintaining a customer rating score of 90% or above. - Reported and documented client feedback. Assisted in creating tickets for actionable development. - Developed QA test suites for every major product release. - Managed development tickets for the QA testing of non-functional features. Features such as cross-browser compatibility, load testing, and other reliability testing prior to major product releases. - Coordinated and le

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Support Technician & Admin

Go Claim

Jul 2018 - Jul 2019 (1 year 1 month)

- Integrated a new system and database that matched the business needs. These changes improved the existing workflow processes, made data processing and management efficient, and enabled employees to track the progress of client cases. - Implemented automated templates for the scheduling and coordination of insurance inspections. - Developed and actualized communication processes and employee guidelines, enabling case managers to project manage successfully. - Employed new processes for an increased first-time response for clients, this led to better retention, more referral rates, simpler documentation submission, and improved case processing.

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Mobile/Web Developer Intern

Simple Solutions

Feb 2018 - Jul 2018 (6 months)

- Developed new features and extensions for existing hybrid mobile-web applications for iOS and Android, using ionic 3 and angularJS. - Refactored and migrated versioning of projects, testing and upgrading outdated legacy versions of projects to match industry standards. - Wordpress development, updating custom themes. Utilizing CSS, HTML, JS to aggregate features to existing projects. - Curated technical documents detailing point to point connections between the front end architecture and the backend framework.

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Project Manager & Logistics Coordinator

Cruise Trading Services Inc

Jan 2014 - Nov 2017 (3 years 11 months)

- Creation and implementation of new systems and strategies for execution and metric cataloguing of the project life cycle. - Liaison between technical specialist (subcontractors), developers, and potential third arty partners contracted to provide solutions for refurbishment projects. - Construction and materialization of modern systems and databases aimed for refined management of cost and expenses for projects company wide. - Acquired, maintained, and expended knowledge of relevant product offerings, specifications documents, and current maritime product policies or procedures for clients

Christopher Hernandez

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