Christopher Head

Study Project Lead

4G Clinical

Sep 2024 - Mar 2025 (7 months)

• Led RTSM application support for clinical trial sponsors post go-live, enhancing sponsor satisfaction and reducing support ticket volume by 30%. • Facilitated UAT, issue resolution, and study configuration across teams, improving release turnaround time by 20%. • Delivered process improvements and monitored system performance, leading to faster issue identification and 15% reduction in system downtime.

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Project Management Consultant – Life Sciences

Pioneering Medicines

Jan 2023 - Jan 2024 (1 year 1 month)

• Directed GXP-aligned digital initiatives and CMC workflows, increasing data integrity and reducing manual reporting by 40%. • Managed SharePoint and database migrations; improved compliance and automation, cutting operational overhead by 25%.

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Assoc. Director, Project Mgmt.

Emulate, Inc.

May 2021 - Nov 2022 (1 year 7 months)

• Oversaw organ-on-chip studies and cross-functional product development, accelerating project delivery by 3 months on average. • Aligned project execution with financial reporting and predictive metrics, contributing to 15% increase in departmental budget efficiency. • Supported company-wide process improvement and KPI reporting, streamlining team reporting cycles by 50%.

Project Manager

Massachusetts General Hospital

Apr 2020 - May 2021 (1 year 2 months)

• Optimized ambulatory workflows to improve patient access and experience, resulting in a 22% increase in patient appointment availability. • Delivered award-winning COVID-response initiatives and operational improvements, enhancing continuity of care and staff coordination.

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Project Manager

EdAssist

Mar 2018 - Feb 2019 (1 year)

• Led SaaS implementations for tuition and loan reimbursement platforms, increasing program adoption by 35% across enterprise clients. • Delivered training and documentation, supported UAT and product adoption, reducing onboarding time by 50%.

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Project Manager

American Student Assistance

Jan 2012 - Feb 2018 (6 years 2 months)

• Managed Salesforce platform enhancements and SaaS rollouts, achieving a 20% boost in reporting efficiency. • Achieved high client renewal rates and successful product delivery, maintaining an 88% account retention rate over 6 years.

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Registrar

JASON Learning

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Customer Service Manager

of the Comptroller

Client Services Manager

EVERFI

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