Director of Food & Beverage
Life House Hotels
Directing the financial success of six revenue centers in AAA 4-Diamond, luxury-boutique, destination hotel with 14,000 square feet of flexible event space. Leading reestablishment of multiple outlets post-Covid entailing staffing, training, menu development, marketing campaigns, Point Of Sale configuration, marketing and building standard operating procedures for all relevant systems and processes. Creating target metrics and key performance indicators for guest satisfaction, revenue, service standards, product quality and presentation and Costs of Goods Sold. Managing banquet operations and multi-department communication to execute both social and corporate events generating up to $120k in daily revenue according to client specifications