Christopher Gómez-Hernández

Christopher Gómez-Hernández  new_releases

About

Detail

Corporate & Business Communications and Business Administration
Quito, Ecuador

Contact Christopher regarding: 

Flexible work
Starting at USD30K/hour
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Internships
Open to unpaid internships
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Finding candidates

Timeline


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Résumé


Jobs verified_user 0% verified
  • United Airlines
    CUSTOMER SERVICE REPRESENTATIVE
    United Airlines
    Dec 2016 - Jan 2017 (2 months)
    "Temporary Job" as a Consultant • Check-In, Baggage Claim, etc. • Customer Service • Identify and assess customers' needs to achieve satisfaction • Build sustainable relationships and trust with customer accounts through open and interactive communication • Provide accurate, valid and complete information by using the right methods/ tools • Meet customer service according to Profiles • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Keep records of customer interactions, process customer baggage and file documents • Contingency Actions • Follow communication and air traffice procedures, guidelines and policies
  • Mankind Consultores S.A.
    CHIEF CORPORATE & BUSINESS COMMUNICATIONS
    Mankind Consultores S.A.
    Jul 2015 - Current (10 years)
    Starting as: Analyst/Consultant Currently as Chief • Responsible for designing In-house and Free Lance Communications Plans. • Commercial and Sales Planning & Strategies. • Build a pipeline of leads for the sales team by qualifying inbound inquiries and researching accounts, identifying key players, generating interest, and developing accounts to set up quality meetings that drive revenue. • Design, Implementation, and Improvement of Corporate Image and Organizational Communication. • Benchmarking, Customer Equality Index Strategy. • CRM: Design, Diagnostics, Implementation, and/or improvement of procedure, protocols, loyalty and customer service, contingency plans, commercialization, areas merge, relational marketing, products & services.
  • American Airlines
    CUSTOMER EXPERIENCE, SALES AND OPERATIONS ACTING LEAD
    American Airlines
    Dec 2011 - Oct 2014 (2 years 11 months)
    Duties & Responsibilities: • Corporate Equality Index: Benchmarking Strategy to improve products and services. • Recruitment Processes, Manning, HeadCount and Scheduling. • Commercial and Sales: Revenue/NonRevenue Paxs, RPK(M)/ASK(M), • Customer Service/Experience: Assistance, Claims and Complaints Supervision and Control. • Support: traveling documentation, profiles, migratory issues. • Support: Translation and Interpretation: Customer Service, Contingencies, Polls, etc. • Contingent Actions according to International Laws: Damage, Compensation, Accommodation, etc. • Logístics. • Ground Operations Supervision and Control according to International Standards. • Air Traffic Supervision and Control: Check.in, Baggage, Passengers, Boarding, S
  • Instituto Tecnológico Superior Oriente
    TEACHER / AREA COORDINATOR
    Instituto Tecnológico Superior Oriente
    Aug 2009 - Dec 2011 (2 years 5 months)
    Assigned Subjets: ENGLISH, AIR TRAFFIC AND TOURISM MARKETING • Planning, preparing and delivering lessons to all students in the class; • Teaching according to the educational needs, abilities and achievement of the individual students and groups of students • Adopting and working towards the implementation of the school and institute development plan of the particular school they are giving service in; • Assigning work, correcting and marking work carried out by students; • Assessing, recording and reporting on the development, progress, attainment and behaviour of each student • Providing or contributing to oral and written assessments, reports and references relating to individual students or groups of students • Participating in arrang
  • Universidad Tecnológica América
    TEACHER
    Universidad Tecnológica América
    Feb 2009 - Sep 2011 (2 years 8 months)
    Assigned Subjets: ENGLISH • Planning, preparing and delivering lessons to all students in the class; • Teaching according to the educational needs, abilities and achievement of the individual students and groups of students; • Adopting and working towards the implementation of the university development plan of the particular school they are giving service in; • Assigning work, correcting and marking work carried out by students; • Assessing, recording and reporting on the development, progress, attainment and behaviour of each student • Providing or contributing to oral and written assessments, reports and references relating to individual students or groups of students; • Participating in arrangements within an agreed national framework
Education verified_user 0% verified
  • P
    CHINESE CERTIFICATE public Remote experience
    Peking University
    May 2020 - Current (5 years 2 months)
  • University of California
    INTERNET OF THINGS (IoT) SPECIALIZATION public Remote experience
    University of California
    May 2020 - Current (5 years 2 months)
  • University of Illinois Urbana
    DIGITAL MARKETING SPECIALIZATION public Remote experience
    University of Illinois Urbana
    May 2020 - Current (5 years 2 months)
  • POLITECNICO SUPERIOR DE COLOMBIA
    MARKETING MANAGEMENT DIPLOMA
    POLITECNICO SUPERIOR DE COLOMBIA
    Apr 2020 - Jun 2020 (3 months)
  • POLITECNICO SUPERIOR DE COLOMBIA
    COMMERCIAL AND SALES MANAGEMENT DIPLOMA
    POLITECNICO SUPERIOR DE COLOMBIA
    Apr 2020 - Jun 2020 (3 months)
  • POLITECNICO SUPERIOR DE COLOMBIA
    INTERNATIONAL BUSINESS MANAGEMENT DIPLOMA
    POLITECNICO SUPERIOR DE COLOMBIA
    Mar 2020 - May 2020 (3 months)
  • Arizona State University
    TESOL PROFESSIONAL CERTIFICATE public Remote experience
    Arizona State University
    Nov 2019 - Current (5 years 8 months)
  • Instituto Superior Tecnológico O´higgins
    BUSINESS MANAGEMENT-BACHELOR OF TECHNOLOGY
    Instituto Superior Tecnológico O´higgins
    Sep 2018 - Current (6 years 10 months)
  • POLITECNICO JAVERIANO
    SOCIAL COMMUNICATIONS-BACHELOR ́S DEGREE
    POLITECNICO JAVERIANO
    Jan 2004 - May 2008 (4 years 5 months)
Awards verified_user 0% verified
  • Instituto Superior Tecnológico O´higgins
    Best Student
    Instituto Superior Tecnológico O´higgins
    Apr 2020 - Current (5 years 3 months)