Christopher Catchings
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Technical Account Manager | DevOps | Cloud Solutions
Philadelphia, Pennsylvania, United States
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Résumé
Jobs
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- NTechnical Account ManagerNew RelicJul 2022 - Apr 2024 (1 year 10 months)Managed $23 Million in annual sales for enterprise clients by removing technical • • roadblocks. Streamlined onboarding processes post-sales, optimizing workflow efficiency utilizing RESTFUL APIs. Performed maturity assessments for customer success; routinely reviewed annual budgets to assess contract utilization. Developed demonstrations to address specific use cases and test scenarios in Azure and AWS Cloud environments.
Incident Manager IIComcastFeb 2022 - Jul 2022 (6 months)• • •- Customer Support Specialist IILINODESep 2019 - Jan 2022 (2 years 5 months)• • •
- PSaaS Customer Support AgentPhorest SoftwareJul 2018 - Sep 2019 (1 year 3 months)• • • • Answered technical support queries for clients through live calls and emails. Utilized Zendesk, JIRA, and Confluence to document detailed information. Troubleshot hardware, mobile apps, and software issues. Generated merchant accounts for financial institutions.
- Senior Pharmacy TechnicianWalgreensMar 2014 - Sep 2017 (3 years 7 months)• Calculated dosages for 100+ patients daily, ensuring accurate medication administration and patient health. Achieved 100% patient privacy compliance by accurately entering and archiving prescriptions daily.
Education
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- BA MediaUniversity of Southern MississippiAug 2012 - May 2016 (3 years 10 months)My degree in media production has provided me with valuable technical skills directly applicable to CCTV systems. I have hands-on experience with video equipment, which allows me to understand and operate various cameras and recording devices effectively. I also have experience analyzing and editing footage. Additionally, my experience in troubleshooting technical issues as it relates to cameras.
- CCertificate of Completion UPenn LPSCybersecurity Bootcamp