Christopher Capo

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Senior Account Executive

Verint Systems

Dec 2024 - Current (1 year 9 months)

As a Senior Account Executive, I held a direct contributor role with responsibility for Platform software sales, focusing on key product areas such as Contact Center, Social Community, Customer/Employee Experience, IVA/IVR, and our AI BOTs. I was part of an expansion Sales Team in the Northeast US, where I successfully managed and grew numerous recognizable Fortune 1000 Accounts on an annual basis. Additionally, my extensive experience in sales, spanning 25 years as both an individual contributor and a team leader, has equipped me with a deep understanding of various market dynamics, including business development in educational technology, which, while not my primary focus, has enriched my overall sales strategy and approach.

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Senior Sales Executive

NICE LiveVox

May 2023 - Jan 2024 (9 months)

As a Senior Sales Executive on the LiveVox "Hunter" team, I attended one trade event per month, actively prospecting and training on the award-winning LiveVox platform. I held National Accounts responsibility, focusing on larger accounts within the Financial Services and Contact Center/Customer Care sectors. Additionally, my experience includes selling into various verticals, including Education, which has enriched my understanding of diverse market needs and enhanced my ability to tailor solutions effectively.

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Vice President of Sales

Birch AI

Jun 2022 - May 2023 (1 year)

Led all selling motions, including, but not limited to, trade shows/events; partner programs; collateral creations; and pipeline creation and management. • Initiated and fostered several late-stage sales opportunities with XXX organizations, while responsible for all net-new business in the Americas region • Served an instrumental role in establishing and negotiating enterprise AI technology partnerships with contact center leaders like Verint, NICE

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Sales Director

Verint Systems

Apr 2016 - Jun 2022 (6 years 3 months)

- Direct contributor role, with responsibility for Americas software sales; served as a Sales overlay across resellers and internal, cross-selling teams. Product focus areas included Digital Engagement, Social Community, Customer Experience, IVA/IVR, Messaging, and Web Self-Service. - Consistently delivered results above quota, across non-core product set, attaining President's Club in four out of six years at Verint. - Grew reseller channel from beginning stages to multiple deals, annually (5-10 deals per year). - Leveraged business development skills in various verticals, including educational technology, to expand market reach and drive sales growth, demonstrating versatility and adaptability in diverse industry landscapes.

Senior Sales Manager

ACTIVE Network

Jan 2014 - Jan 2016 (2 years 1 month)

Led field sales teams across multiple verticals, with a combined quota responsibility above $20M. Ultimate responsibility for twenty (20) National Sales Professionals and four (4) Marketing representatives, managing the company's largest accounts while securing net new business. • Built Specialty Resorts business from 40% to over 110% of quota in less than three (3) months. • Only group at or above quota in the 2014 to 2015 period, finishing 2015 at 188% of quota.

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