Christopher Alain yalú

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GENERAL MANAGER & OPERATIONS LEAD

Bosque: grow café

Jun 2019 - Current (6 years 10 months)

As the General Manager & Operations Lead, I directed end-to-end operations, P&L, and growth strategy for a specialized retail business, ensuring a sustained 4.8/5.0 star Google rating over six years through meticulously designed service protocols. I managed full-scale logistics for events with over 500 attendees, coordinating staff and equipment to achieve zero downtime. My efforts in optimizing the supply chain included renegotiating vendor contracts to secure better margins during periods of high inflation. Additionally, while my official role focused on guest experience, I frequently took on luxury travel planning for high-value clients and key accounts. This involved coordinating personalized city itineraries for VIP guests, including p
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LEAD & OPERATIONS SPECIALIST

Casa Onas: hotel boutique

Mar 2016 - Jun 2019 (3 years 4 months)

As a Lead & Operations Specialist, I re-engineered service procedures, driving Booking.com ratings from 7.1 to 9.6 in just six months, achieving a Top 3 city ranking. I pioneered fintech adoption by implementing Argentina's first hotel cryptocurrency payment gateway, which opened new revenue streams for the business. Additionally, I created and deployed a "pre-arrival hospitality" protocol that utilized guest data to personalize stays and increase upsells. I standardized training by documenting comprehensive SOPs, significantly reducing new staff onboarding time. My role also involved supporting the owner and general manager by managing schedules, coordinating meetings, and handling communications to ensure daily operations ran smoothly. Th

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Christopher Alain yalú

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