C

Christoffer Torres

About

Detail

Healthcare Coordinator, Patient Suppor Specialist, Team Leader & Medical Interpreter
Peru
Contact Christoffer regarding: 
work
Full-time jobs
Starting at USD10/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • X
    Healthcare Coordinator Specialist
    Xincon Home Health Care Services, Inc.
    Oct 2024 - Jun 2026 (1 year 9 months)
    - Managed and updated patient records using EMR systems, ensuring data accuracy and compliance with healthcare regulations.
    - Processed prior authorization requests and supported billing workflows to expedite patient services.
    - Handled inbound communications via phone, email, SMS, live chat, and ticketing systems, delivering empathetic and solutions-oriented support.
    - Provided accurate patient and caregiver information to insurance representatives in full compliance with HIPAA standards.
    - Supported caregivers with payroll, scheduling, and documentation inquiries.
    - Assisted prospective clients by explaining services and facilitating a smooth onboarding process.
    - Resolved patient concerns related to a
  • P
    Patient Support Specialist
    Apr 2024 - Sep 2024 (6 months)
    - Managed electronic health records while maintaining strict confidentiality and compliance.
    ➢ Documented patient interactions, follow-ups, and care-related notes to support continuity of care and internal coordination.
    ➢ Assisted patients in navigating healthcare systems and resolving access-related issues.
    ➢ Coordinated directly with laboratories and pharmacies to follow up on prescriptions, medication availability, and delivery status.
    ➢ Collaborated with clinical staff, external vendors, and support teams to ensure timely resolution of patient inquiries.
  • V
    Video medical, insurance and school interpreter
    Sep 2023 - Mar 2024 (7 months)
    - Facilitate communication between healthcare professionals, patients, and their families to ensure a clear understanding of medical conditions, treatment options, and informed consent.
    - Maintain strict confidentiality while adhering to ethical standards and protocols, respecting diverse cultural beliefs and privacy concerns.
    - Clarify intricate insurance terminology and procedures, enhancing the understanding of policies, settlements, and claims.
  • Coach
    Supervisor / experience
    Coach
    Jul 2021 - Jul 2023 (2 years 1 month)
    - Managed customer inquiries via phone, email, and chat to ensure timely and satisfactory resolutions.
    - Maintained accurate customer information in the company database.
    Provided excellent customer service to meet the company's service level agreements.
    - Managed and lead a team of more than 10 agents, ensuring excellence in customer care and query resolution. Setting measurables weekly goals to reach the KPI's productivity expected.
  • Phantom
    Sales representative
    Phantom
    Jan 2019 - Jun 2021 (2 years 6 months)
    - Achieved and exceeded sales targets through effective customer engagement and product demonstrations.
    - Conducted market research and analyzed consumer trends to recommend products and services to potential customers.
    - Managed customer inquiries and complaints to ensure customer satisfaction.

  • B
    Operator
    BLUE JEANS DEL PERÚ SAC
    Oct 2015 - Jul 2016 (10 months)
    - Conducted regular quality checks to ensure product met company standards.
    - Assisted in other areas of production as needed and categorize the merchandise.
    - Classification of merchandise according to the customer's order in a fast and effective manner.
Education verified_user 0% verified
  • San Ignacio de Loyola University
    Degree at civil engineering
    San Ignacio de Loyola University
    Jan 2013 - Dec 2018 (6 years)