Christine Villanueva Healthcare Recruiter | Team Lead | Executive

Member Acceptance Coordinator

Kindred

Feb 2025 - Aug 2025 (7 months)

• Evaluate member applications to ensure alignment with Kindred’s community values and mission. • Review home listing photos for quality and compatibility with the platform. • Monitor geographic distribution to support balanced supply across regions. • Log clear, consistent reasons for application outcomes—accepted, waitlisted, or rejected. • Manage the photo storage process and maintain organized, accessible records. • Promote inclusivity and diversity within the membership base.

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Executive Administrative Assistant

Legacy Personnel Inc.

Jan 2021 - Dec 2024 (4 years)

• Oversee operations which include the HR Department, AR Department, Payroll Department, Staffing Department, Quality Assurance, Recruiting and Training Department • Leading the Paralegal team with issues, gathering, and compiling documents needed. • Meeting Preparation. Prepare agendas, compile materials, and take meeting minutes • Handle confidential information with discretion and ensure the security of sensitive information. • Generate various reports weekly and monthly • Manage Zoom meetings for clients and internal team sessions including breakout room setup and recordings. • Help with general administrative tasks as needed. • Assist in interviewing VA applicants for the company. • Monitoring Virtual Assistant’s performance.

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Team Leader

Legacy Personnel Inc.

Jan 2021 - Dec 2024 (4 years)

• Team Coordination: Coordinate team activities, delegate tasks, and ensure project timelines are met. • Performance Monitoring: Monitor team performance, provide feedback, and conduct performance reviews. • Conflict Resolution: Address and resolve any conflicts or issues within the team. • Training and Development: Identify training needs and facilitate professional development opportunities for team members. • Reporting: Prepare and submit reports on team performance and project status to upper management. • Motivation and Support: Foster a positive team environment, motivate team members, and provide support as needed.

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Talent Specialist

Legacy Personnel Inc.

Jan 2021 - Dec 2024 (4 years)

• Recruitment, source, screen, and interview candidates for various medical positions. • Onboarding, coordinate the onboarding process for new hires, including orientation and training. • Confirming legal documents based on the territory in which they are licensed. • Conduct assessments and evaluations to identify skills, and strengths. • Post job openings on job boards like Indeed, Zip Recruiter, Vivian, and Zoom Info.

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Market Researcher

Dynata SSI Philippines

Aug 2020 - Nov 2020 (4 months)

• Data Collection. Gather data from various sources such as recorded calls to support research projects. • Organize and maintain databases and spreadsheets with relevant market data and research findings. • Administer surveys to collect primary data from target audiences. • Prepare presentations summarizing research findings for internal and external stakeholders. • Coordinate research projects, ensuring they are completed on time and within budget. • Use statistical software to analyze data and interpret the results to support research conclusions. • Utilize research tools and platforms to enhance data collection and analysis processes. • Quality Assurance: Ensure the accuracy and reliability of research data by conducting quality checks a

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Customer Service Associate II

Concentrix CVG Philippines Inc.

Jul 2016 - Jul 2020 (4 years 1 month)

• Case Management: Handle incoming appeals from customers, ensuring each case is logged and tracked through to resolution. • Thoroughly review all submitted documentation related to the appeal to understand the context and basis of the customer's request. • Maintain clear and professional communication with customers throughout the appeals process, providing updates and requesting additional information as needed. • Conduct detailed analysis and research to verify the validity of the appeal, consulting relevant policies, procedures, and historical data. • Decision Making: Make informed decisions regarding the outcome of appeals, based on established guidelines and evidence provided. • Ensure all actions and decisions comply with company pol

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Appointment Setter

Steps Ahead Global Contact Solutions Inc.

Jan 2016 - Jul 2016 (7 months)

• Outbound outreach (cold calling) to prospect leads. • Setting an appointment for service in the greater North American region • Maintain goal on reach

Appointment Setter

Stellar Communications

Jan 2015 - May 2015 (5 months)

• Outbound outreach (cold calling) to prospect leads. • Setting an appointment for service in the greater North American region • Maintain goal on reach

Christine Villanueva

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