Christine Nova Conol

Support Engineer

OSF Digital

Jun 2023 - Current (3 years 5 months)

• Managed and triaged support
tickets using JIRA Service Desk, ServiceNow, and Freshdesk, assisting
development teams with issue tracking, task creation, and incident
resolution.
• Monitored Salesforce ecosystem platforms including Salesforce
Commerce Cloud (SFCC), Salesforce Service Cloud (SFSC), Salesforce
Marketing Cloud (SFMC), B2B CRM, and Order Management System
(OMS) to ensure system reliability and operational efficiency.
• Performed 24/7 website and application monitoring, proactively
identifying incidents and minimizing downtime to maintain optimal
system availability.
• Utilized Salesforce monitoring and analytics tools to track website
performance, ensuring page load ti

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Product & Technical Support

Kit (formerly ConvertKit)

Jan 2020 - Jun 2023 (3 years 6 months)

• Provided high-level product
and technical support to creators using ConvertKit. - Assisted clients with
email automation, sequences, forms, and landing pages. - Designed
and customized email templates using HTML and CSS. - Led ESP
migrations from Mailchimp, Klaviyo, and other platforms into ConvertKit. -
Tracked and analyzed campaign performance including open rates, CTR, and
conversions. - Conducted A/B testing to continuously improve campaign
performance. - Ensured compliance with email marketing laws (CAN-
SPAM, GDPR). - Supported custom domain configuration and landing
page DNS setup. - Assisted with API and platform integrations for client
systems.

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Technical Support Representative (Phone & Email)

Netregistry Webcentral

Jan 2019 - Jan 2020 (1 year 1 month)

• Delivered customer support for
web hosting, domains, and email services. - Assisted clients with DNS
records (A, MX, CNAME) and domain configurations. - Supported website
troubleshooting using HTML and CSS. - Helped customers manage cPanel
accounts and hosting settings. - Configured and supported email clients
(Microsoft 365, Windows, macOS).

Helpdesk Support Analyst

IBEX Global

Jan 2017 - Jan 2019 (2 years 1 month)

• Provided helpdesk support via phone and email
for a confidential account. - Assisted technicians in creating and managing
support tickets. - Resolved server-related technical issues and cloud service
inquiries. - Delivered timely and professional client support.

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Office Staff

Extraordinaire Systrans Services

Jan 2014 - Jan 2017 (3 years 1 month)

• Monitored real-time
truck tracking systems for logistics operations. - Coordinated with drivers
and dispatchers to manage schedules and route changes. - Prepared delivery
reports, fuel logs, and maintenance records. - Processed shipping
documents, invoices, and delivery receipts. - Handled client inquiries via
phone and email. - Supported payroll tasks including attendance tracking
and hours encoding.

Christine Nova Conol

About

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Christine Nova Conol

About

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Behavioral traits