Christine June Largo Renewal Manager

Renewal Manager

Genesys

Mar 2024 - Current (2 years 6 months)

• Oversee the entire renewal process, from identifying upcoming renewals to closing deals, including tasks like acquiring Purchase Orders, forecasting, quoting, and order creation • Work closely with Sales, Customer Success, and other internal teams to ensure smooth renewal processes and alignment on customer goals. • Provide administrative support for renewals, such as generating quotes, managing documentation, and coordinating with other departments. • Negotiate contract terms to maximize customer retention and revenue, and ensure all contract terms are met. • Track renewal performance, analyze customer data, and generate reports to improve renewal processes and retention rates.

Renewal/Customer Success Manager

RingCentral

May 2022 - Mar 2024 (1 year 11 months)

• Represents brand. • Assists with service renewals. • Advocate for customer needs and feedback within the company, working to ensure that customer interests are aligned with the company's goals. • Focus on building customer loyalty and retention by ensuring customers are satisfied with their experience. • Monitor customer usage data, analyze key metrics, and provide reports to identify areas for improvement and growth opportunities. • Develop and implement strategies to help customers achieve their goals and maximize their return on investment (ROI). • Build and maintain strong relationships with key client stakeholders, serving as the primary point of contact.

S

Renewal Sales Representative

ServiceSource acquired by Concentrix

Dec 2018 - May 2022 (3 years 6 months)

• Represents brand. • Guide new customers through the onboarding process, ensuring they have the resources and knowledge to effectively utilize the product/service. • Keep customers engaged with the product/service through regular communication, educational materials, and proactive outreach. • Building and maintaining strong relationships with customers to understand their needs and ensure satisfaction, leading to higher renewal rates • Negotiating contract terms, pricing, and other conditions with customers. • Proactively identifying and mitigating the risk of customer churn. • Analyzing customer data and renewal trends to identify areas for improvement and optimization. • Working with sales, marketing, and other internal teams to achieve

Digital Marketing Analyst

Teledirect Telecommerce

Jun 2016 - Dec 2018 (2 years 7 months)

• Prospect leads for Google Adwords Team. • Follow Global Advertising guidelines for all Markets. • Deliver targeted set of leads on a daily basis whilst ensuring quality. • Unqualify leads that aren’t in line with Google’s policy. • Google Certified

Customer Care Professional

HGS Hinduja Global Solutions

Jan 2016 - May 2016 (5 months)

• Offers to upgrade customer accounts. • Answers questions about warranties or terms of service. • Informs customer of deals and promotions. • Sells products and services. • Works with customer service manager to ensure proper customer service is being delivered • Responsible for strengthening customer relationships and adding value to the overall service we provide to our corporate card members and program administrators. • Provides solutions on a customer’s first contact with American Express

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Customer Service Specialist - Sales Support Representative

IBMConcentrix

Mar 2014 - Sep 2014 (7 months)

• Maintains financial accounts by processing customer adjustments. • Recommends potential products or services to management by collecting customer information and analyzing customer needs. •Prepares product or service reports by collecting and analyzing customer information. •Contributes to team effort by accomplishing related results as needed.

Training Intern

Teletech

Oct 2011 - Jun 2012 (9 months)

•Works alongside the training team to design, develop, and evaluate training programs. •Learns and performs administrative functions •Interact with clients and trainees in a professional manner. •Sets-up, preps and takes down materials for programs.

Christine June Largo

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